Wheels on Waiheke

Tried to postpone a booking due to the cyclone. All I got was a email of their terms and conditions (which was their way of refusing any kind of refund or postponement). I couldn’t believe they’d treat a regular customer like this so tried to contact them again by email, no response, and ph calls got hung up on before saying anything. Use anyone except these guys.

Book with this business!!Exceptional service.Quick at responding, went above and beyond expectations meeting us at Ferry before official opening hours.Friendly and very helpful, even offering maps of the island to make our trip good.Car was great, super clean.Thanks so much for making our weekend flow seamlessly.10 out of 10

Don’t book with them. Poor customer service. When I called the lady told that they don’t book for just one day. What the hell? Why can’t they book for one day when I need it for one day. They should start considering customer’s request. I called them 2 days in advance. Never gonna call them again. I booked online with Waiheke Rental Cars instead. That’s why I like online bookings. And guess what?? Waiheke on wheels don’t even have online booking option. It sucks.

Don't hire from this outfit.We hired a vehicle from this outfit on 24th Dec 21. We were thoroughly disappointed with the quality of service and the price charged on vehicle that was rented out to us.The prices at the adjoining counter was cheaper than what we paid and the vehicle that we were offered was a rickety old vehicle. When I pointed the price difference, the owner rudely brushed me off.

Out of all the car hires on the island, this one had the best prices and the easiest T&C's. Insurance was included as long as you don't over do it. They drop the car off for you at your ferry just at the right time, and you can leave it back where you got it by just paying the $3 parking meter fee. If the car you wanted happens to sell out after you booked it, they should give you a better option like we got a 4x4 instead of a little hatchback for same price.

We hired a car from Wheels on Waiheke for a long weekend. Quite shocked when started to drive after night fall and realised that one headlight was burned out and the other was dim. Additionally, the boot latch did not work and the boot lid kept popping open. The car was not well maintained and dangerous to drive. Rental cars are supposed to be maintained to a high standard but this one was not. We were stopped by police in Oneroa because of the illegal condition of the car. We were not ticketed as the car was a rental. No response from the company after I wrote to complain. DO NOT USE THIS COMPANY!

Wheels on Waiheke were awesome to deal with, Melissa was so lovely and helpful. We a hired a car for 5 days and it was literally the most relaxed and easy going car hire I have ever experienced. Would recommend for anyone who needs a car for more than two days on a bit of a budget. Our car was great, comfy and reliable. Would def use again!

Rented a hatchback for $99, was clean and cheap for a day trip. Would use them again.

We rent an oldie for a 24 hours. The car was in good condition. Melissa replied to our questions promptly and explained everything in details. She met us in the ferry pier and was really friendly and no fuss. We are happy with the service and would recommend.