Urban Homes

I highly recommend building with Urban Homes! The team are professional, knowledgeable, and the quality of their work is exceptional. They listen to your ideas, and add valuable input where required. I would absolutely build with Urban again in the future.

Urban Homes was engaged to build a house for our neighbours. Not only did they have issues in the timelines and quality of the finish, our shared driveway was damaged by their contractor. The PM at the time acknowledged and accepted the damage but later moved on at which point Urban refused to accept any liability. Very disappointing experience building with a builder that professes to care!!

I have been working as a receptionist at Urban homes for just over a year and I can honestly say that I love my job. Urban Homes is a great company that values its employees and customers, and I am proud to be part of their team. Hope we see you soon.

As first time builders we chose Urban Homes as we wanted to go with a professional and experienced company we could trust to lead the way. We were not disappointed. Our Project Manager was amazing and guided us through the unfamiliar building process. Although we had a few delays with weather and GIB shortages our new home was finished on time and we were kept up to date along the way. Being able to view things in the Urban design studio was so helpful and we found the 3D app great for visualising what our new home would look like. We really enjoyed our first experience building with Urban Homes.

Loving living in our new Urban home! The process was clear and we enjoyed the journey.

From our experience with Urban I would say they don't stand by their advertised values of 'integrity' and 'ownership' of problems. We are first time builders and were considering GJ and Urban, and were open and transparent with both companies. We're 'normal' people and not the high maintenance sort who complain about everything. When Urban saw our single storey plan and price from GJ we talked about how our dream was a 2-storey but we didn't have budget. They convinced us they could build a 2-storey version at the same cost, even after we questioned the cost of reinforced steel and escalating prices. Urban were clear that the prices given were estimates and not actual quotes, but said they were accurate based on our plans and similar homes they were currently building. Based on trusting the information given, we chose Urban over GJ and proceeded through the final plan and quote process which we were told in writing would be about three weeks. Urban had our full draft plan which only needed minor tweaks. Nine days later they sent an email saying there was no way we could build a 2-storey for our budget. We were stunned and upset. When we questioned this, they said they had never offered an estimate for a 2-storey, to which we forwarded them three emails showing they had written amounts and discussed them with us. We spoke to the GM and the Customer Service Manager who were both amazing and reassured us we would be fine and would get a lovely single storey home for our budget.Even though we only needed to tweak an existing single storey plan, the process was painfully slow and we even offered suggestions to improve how it could be done. Five weeks later we had a final plan, and then one calendar month later we got the price back. This was much much higher than our old GJ quote, even allowing for extra foundation work. We were really confused and upset. The GM who had been so amazing now avoided us and did not return our emails. They obviously have a corporate policy for managing upset customers and so the Customer Service Manager took over. Whilst very nice, she actually did nothing practical to help us but instead was obviously there for damage control. She repeatedly told us 'I'm sorry but if we were to build your house for the price we estimated then we would lose money' – telling me this from the elaborate glass corporate headquarters in Hamilton. Dealing with Urban felt like dealing with a big Aussie bank or one of the telecom companies, not a family building company that actually cares. Three times they gave us completely wrong information and price estimates (even allowing for escalating costs), and we trusted this information and made key decisions based on it. The incorrect information was either repeated mistakes (miscalculations), or a sales ploy to beat a competitor's price and close a sale. If it was mistakes, then if Urban had integrity they would have rectified the problem and stood by what they had told us, even if it reduced their profit margins – that’s sometimes the cost of running a business based on values, not dollars.For us it has been emotionally a terrible and stressful experience and has wasted over 3 months and dozens and dozens of hours. We are now materially worse off and building a smaller house with another company because it is costing us more because we had to start the process again 3 months later with more cost increases. I wish we had never dealt with Urban. Looking back now I should have done more due diligence even just reading all the Google reviews there appear to be very few authentic ones from customers describing their experiences (but instead from companies that work for Urban). This should have been a warning in itself. We've learnt some valuable lessons and it's been an awful journey with Urban that I wouldn't wish on anyone.

I just hung out in the lobby to get out of the cold.Nice entrance, could hear a crowd they sounded pleasant. Had two lovely chairs looking out the window to the central park setting. I'd love to go here and mingle with the crowd someday, one day

We had Urban Homes build our first home. The standard of quality, by far, exceeded our expectations and the building experience from start to finish went very smoothly. They are a fantastic team that we would highly recommend to anyone looking to build.

Building with Urban Homes was an easy and enjoyable experience. My finished Home is Beautiful, the workmanship is of the highest level. I happily refer Urban to anyone I know thinking of Building