Oceanside Resort & Twin Towers

Lovely stay as always. We will continue to stay at the Oceanside. The staff are friendly and helpful, providing us with all we need. The one bedroom unit we stayed in this time had a lovely sea view and it was very spacious. The kitchen is well equipped with all you need, a decent sized fridge freezer, microwave and stove. A must do is to enjoy a spa after a busy day or climb up the mount.

You are purely paying for location at this place. Receptionist and staff very lovely and welcoming but Rooms are outdated; lighting is very dime and yellow, the middle of the room feels dark, room has a musty chlorine smell, very stiff sliding door, found dirty sock under bed, the expectation to clean dishes and take out rubbish is silly for a 5star". A very good parking garage

Great location. Service was exceptional, they were fast to organize after hours check in when I was delayed. The only thing I found to be a bit strange was either you clean the room of rubbish or face a charge of up to $50. Never encountered anything like it.

Great location but the room was filthy. We paid for two nights but only stayed one night. The place is extremely run down and we couldn’t believe how dirty it was. Mouldy windrows, mould in the shower. Black hair in our bed sheets. The walls were in need of a wipe down dirty marks everywhere as well as black hair stuck to the shower wall. Also be aware if you don’t dispose of your own rubbish and wash your dishes you get charged. Absolutely disgusting place

Appalling. Went through pre check in the day before as they mentioned they're unavailable to assist in person after 5pm, was told I would be emailed or text at 5pm on the day how to get my key and what room I'd be in. 5:30 arrives and no contact. I phoned and spoke to an abrupt and sharp man who argued with me that I hadn't done the pre check in, I repeated that I had and was advised I'd be contacted at 5pm on the day with the details. Anyway, he finally sent the text with the lock box number, I said we'd arrive at 6:30 to collect the key from the box. We get there, no key in the box. Spent 15 minutes phoning both numbers but no one answered. Waiting outside in the cold and dark. Eventually he came out, handed me the key and argued that he was helping another customer. No apology, just arguing.Room was dated, dirty and messy. Green corrosion on the shower head nozzles. Cheap hand soap dispenser in shower.Aggressive signs everywhere threatening fines if you did not adhere.Noone on reception for check out in the morning either.Will not be back.

Great location. Our shower was covered in black mold, we notified the reception staff who after firstly arguing with us and telling us it will just be marks because it was cleaned earlier, then told us they would send someone to take care of it. That was the last we heard. Several light bulbs were blown but by the time we needed them on the reception was no longer manned and no answer. Upon checking out we again raised the issue of the shower and were brushed off with a flippant attitude. Would not recommend staying here.

The receptionist was lovely and welcoming. However, I didn't feel welcome when I got to my room. I was expected to remove my rubbish and clean dishes or face a charge of up to $90! (Stayed on Ground Floor) Out of the 4 hotels I stayed at this week, this hotel was the most expensive and had the least facilities. I recommend implementing minor changes to make customers feel more welcome and encourage them to return. Apart from that, the room was clean and tidy and car parking was great.

When it comes to the view this is very hard to beat. Personally it was astonishing. Its a place you will come back to you. Too relax and have a wine on that balcony is just heavenly too me

The receptionist was lovey however, the room was not clean, it had a yuck smell of urine that was so strong. Old furniture, it is not the towers as I expected according to the website. Have asked for a refund as I left after 10 minutes there was absolutely no way I would sleep there.No.