Moana Spa Pools

Nothing wrong with the service but disappointed in the spa.Just cheap Chinese product as best I can tell and not specifically built for NZ as advertised. Look underneath and no extra insulation. I doubt the cover could have been made any cheaper. I guess you get what you pay for.

It’s a privilege for me to thank Matt for the excellent service we received when purchasing our new spa pool recently.Matt’s knowledge on his products really stuck out.We brought an incredible luxury spa at Moana Spas and vale for money.Best wishes for your continued successTristan Rua

Substandard product and substandard service.Buyer beware as the spas and covers are not fit for purpose.Claire Liu ( Ying Liu ) AGOGO1 Ltd you are on notice of a claim

My experience as a customer of Moana Spas was extremely disappointing and frustrating. I had high hopes for a quality spa that would provide relaxation and comfort, but it quickly turned into a nightmare. The spa I received was poorly constructed with cheap materials, compromising safety and functionality. It constantly malfunctioned and broke down, causing immense inconvenience and frustration.To make matters worse, Moana Spas failed to honour their warranty despite promising otherwise during the sales process. When I sought assistance from their customer service, they showed complete indifference and disregarded my consumer rights. This breach of trust and unethical behavior is deeply disheartening.I strongly advise potential customers to reconsider purchasing from Moana Spas. The misleading information, subpar product quality, and lack of warranty support demonstrate the company's lack of professionalism and integrity. Such practices are simply unacceptable in the business world.I sincerely hope that Moana Spas management addresses these issues promptly and takes necessary steps to rectify their deceptive practices. Transparency, honesty, and reliable service should be the foundation of any reputable company.

They are nice to start with but if you have a warranty claim don’t bother! They do not stand by their shell warranty! My shell started bubbling last January and still today I am waiting for a replacement spa under their 5 Year shell warranty! They don’t respond or look after their customers! Would never deal with again.

We purchased a spa from Moana Spas and after 18 months it developed a problem caused by a very rare manufacturing defect. Moana Spas gave us a full warranty replacement. Totally brilliant service and great to deal with a company that has the backing of their manufacturer. Thanks to Claire , Sarah and Andy for your outstanding service.

I noticed our spa pool which we have had for two years making an unusual sound. Concerned I phoned Matt from Moana Spas in Mt Maunganui. He was is in our area and kindly offered to pop round and have a look. He was there with 10 minutes, had a look, took apart a section of spa, found the problem and fixed it. Thanks soooo much Matt, you are amazing!!

Our spa broke on the 15th June. We've had it less than 12 months. We're now into our 3rd week. Still no repair. No comminication. No response to e-mail. Is anyone there?

We had seen the Omaha spa pool advertised on their website for $7990 . Got in contact with Matt and discussed getting that model at that price and meeting him the next day to sort the deal out . After meeting him and having a look at the spa we sat down to sort out payment. We were then instructed that the price had gone up to $9990 .they had pulled a swift one and changed the price on the website that morning or night before.( It was now showing $9499) . Very disappointed we left and purchased elsewhere.

Great deals.. saw price in newspaper.. got offered options for add on's as well. Recommend.