Freedom - Albany

Great phone manner but does not translate into service. Almost no staff on floor. Those that are were at the counters, talking amongst themselves or walk right past you without greeting you. Important to note no other customers were there. Recommend Sylvia park store if your need of some great customer service.

History is full of epic journeys. Frodo managed to deliver the “one ring” to mount doom, Ed Hillary scaled the highest mountain on the planet but no journey is a great, or, as it turned out, impossible as the 34km drive on state highway one that separates Freedom furniture Albany from its warehouse where a coffee table has been sitting waiting for the delivery, that was promised on 15th December, but to this day has never arrived.Every Thursday (as I have learned) the delivery truck arrives and for 9 Thursday’s this mythical truck was guaranteed to contain a coffee table sadly our coffee remains table less and we have nowhere to put our decorative (and pointless) coffee table books.When I suggested the store call the warehouse to ask them about the mysterious item, the staff looked horrified and replied that they are not allowed to call. We asked to pick it up ourselves but we’re not allowed to because of COVID. Thankfully they did commit to call me and let me know about the status of the table but it seems that the “no calling” policy must extend to customers as well as despite many a promise of a return call the phone never rang.There was a brief glimmer of hope when the manager swore that it the table didn’t arrive he would personally drive to the warehouse himself and get it. That was about 4 weeks ago, I hope wherever he ultimately drove to he is happy, and I imagine him siting peacefully somewhere drinking coffee off our still undelivered table.I can recommend Hunter furniture or Nick Scali as fine purveyors of coffee tables if you need one

Extremely disappointed with the service. We bought an outdoor furniture set, and as we were finalising the purchase I explicitly asked about the delivery and installation. Our server, Sky (?) assured us that it would be delivered AND assembled free of charge; he even went as far to say that the delivery drivers would take the cardboard packaging with them (I remember this because of how specific a detail it was of him to mention).Behold, the set arrives and they refuse to assemble it. Okay, must just be some miscommunication. We call the store and Sky outright DENIES having ever said this to us - when both my mum and I heard it (and I remember it word for word!). It’s okay if there was some sort of mistake, but at least own up to it instead of making us feel like we’re going crazy? So disappointed by this experience; highly doubt we’ll be shopping here again.Only giving two stars because the furniture itself was nice despite the terrible customer service experience.

We placed an large order for furniture. From the off we were told when delivery was to be expected (6 months in this post covid world). We were fine with that. Within a week of the agreed delivery date our furniture arrived and we were very pleased with it- we think it is of quality. Our link at the store, Justin, was always prompt to reply to emails, courteous and professional. I know I am going against the flow here but I would recommend this store and publicly thank Justin for help with us. Thank you.

Rude staff when I went who couldn't care less about good customer service. I was essentially ignored by three staff at the counter having their own conversation. We have also ordered a bed online and when trying to get delivery updates nobody answers the 0800 customer service number. Recommend avoiding if possible.

I bought Raffles Buffet 6 or 7 months ago; after half a year’s waiting, it finally got delivered last weekend and the quality was absolutely terrible.The paintings are uneven, surface is full of marks, scratches and stains. It’s almost like we paid full price and got a second hand piece, and cannot even find a proper customer service email on their website!

Highly disappointed with the service. Purchased a floor model bed and mattress as we were confirmed the delivery would be faster since both items are readily available for delivery and the rest has a lead time of 6-8 weeks. Delivery happened in a week and a half’s time with no screws and legs for the bed without which we can’t assemble the bed. When we contacted for follow up we were informed that the legs and screws were misplaced by the warehouse and will be sent out at the earliest. After more than a weeks followup we were sent the legs and no screws whatsoever to assemble still. Highly disappointed and unimpressed with the level of responsibility and professionalism. Our guests still dont have a bed to sleep on as we still done have the screws to assemble.Highly disappointed after spending quite a big amount on the same. Never buy from here!!!

Bad service, very bad service!!! Will never purchase from here again.Paid a 50% deposit and waited over 5 months for a $5000 piece of outdoor furniture. Nearly had it all lined up to be delivered which it wasn't so I followed up yet again as freedom never let you know about delays unless you call !!!! And the response was sorry there is another 1 month delay, 6 months later and we still don't have the furniture.Zero communicationZero customer serviceProduct over pricedA company Full of excuses

The lack of effort out in by the staff is incredibly disappointing, and it has caused me so much wait over the course of almost a year. I’ve had to wait over two months to not even receive an email back regarding the poor quality of the furniture I ordered. You can see how bad the quality is from my photos below. Today I phoned the customer service, and they told me that the lady is going to phone me back after her lunch break. It has been three hours now and NO phone calls have been returned at all.