The Local Doctors

Sadly no provision to give ZERO rating. My son had a broken limb, took approx 5 hours to be attended to.Was asked to come for a review next day another couple of hours gone by before we were seen. It so happened that the casting was not put right so I was asked to see a nurse to get the casting corrected. We were allocated a nurse, she walked passed us each time not giving any update. Waited almost 1.5 hrs until my patience broke. Spoke to the receptionist who couldn't fetch the nurse. It ended up the doctor who attended us do the casting again.We left very frustrated and were told that some one will call to discuss the x-ray. We got a call 3 days later and were asked to visit the clinic. I went and told the receptionist that we have an appointment with the doctor. Was made to wait for another 2 hours before the doctor called us only to be told that there was nothing of concern in the x-ray report. They could have very well told us that in the phone and no need to visit the clinic.

From front desk to nurses, very very poor service. They talk to you by not even looking at face, head down all they will ask date of birth, cash or eftpos and waitI took my mother on wheel chair cant walk vomiting & diaherrioa and got told to sit amongst other people, than after sitting with others, only got told to come in the room when my mother started vomiting in the waiting areaNurse who attended had a grunt behaviour, speaking to old sick lady who barely can sit on wheel chairIndian nurses talking loudly n giggling and nothing work related in there language , talking about there places they live , love letters , Hindi dialogue , number of cats they have , have some one got a licence yetAll nurses n front desk staff drinking coke n eating chicken in that working space , just like having party. Don’t they have a lunch room? Iam sure every work place has a staff room/ lunch room, you don’t eat in-front of people n make noise, it’s an hospital where sick people are present.My mother was in front of that room, and these guys eating, talking, laughing.Is that a work ethics in hospital where patient is on sodium chloride drip, needs quite time so she can sleepNon of the nurses were wearing masks properly, all had in under neath the chin and telling us to wear maskNurse don’t want to assist any patients as just staying inside that roomIs that how hospital works and they put a sign as we do not tolerate any abuse to staff , probably this kind of behaviours is the cause of abuseOnly thing was promising was the doctorVery good doctor, keep asking n checking and talking us throughHappy if this can be passed to our new health minister

Ratshit doctor clinic. Literally waited 4 & half hours here and I ended up having to leave but asked reception if I could return back and a later time. Yep returned and still waiting an hour and more. Not happy at all. Get more doctors on board please. This is worst than waiting at hospital a & e

Worst service ever they made me wait with my 7yr old child for 6+ hrs but I was advised that the wait was only for max of 2 hrs come on get your guys statement right as its really hard for the kids to wait for that long and the doctors take their whole time in the world and just make there hrs only. Have some work ethic.

Time frames for waiting time is getting worse 5 to 7 hours then they expect you to wait in car the whole time when you could be shopping or attending other appointments. Doctors never stay true to their words simple request as it was their fault due to lack of time management and organization stuff was not done for the need of my family. Consultation times seem to be less, and no cultural safety work ethics, professionalism nor any cultural competencies. I am glad we switched to private as yes we are paying but at least our voices are heard, our medical attention is attended to, scripts and important medical documents needed are prompt. Don't recommend free but you suffer!!!!!!

Been here since opening time. Still waiting to see the doctor at 1.40pm. Got a call 30 minutes ago that it won't be long.

Worst service ever. I came recently to see a doctor she said she booked my appointment I waited for 3 weeks and then I went to see another doctor then he told me there was no appointment made by doctor oruba….. receptionist service are worst .. receptionist don’t have any manners to talk to patients they always so rude.. my request to new zealand medical department is that please if this hospital comes under new zealand health department please make sure they do good service or else next time I will complain to media and health department as I think health department should not be knowing how otara east tamaki local doctors health centre treat the patients…. I don’t know who gave them job because whenever people goes in health field the very important thing they teach is how to treat patient and patient should be there first priorityPlease please New Zealand health government make sure you guys give good service as we are paying…. We are not getting treated for free so as a patient it’s my right to be treated properly…Please everyone whoever reads this make a complain to new zealand health department.

Worst in Otara, South Auckland, waited a 11am until an idian nurse came to see my son at 1.50pm she look like she doesn't like her job, just did my sons height and weight then told us to wait again another 3hrs just for 1 asthma pump. Sad thing is that you can't book an appointment.

Worse experience for my family waiting for 2 hours at the chemist just for my nana medication. It’s the fact the young lady expect my nana to come in to get her medication. Seriously she can’t even walk. We always picked up her medication there and for some reason we ain’t allowed!! Honestly you deserved Zero stars.

One of the worst reception staff, non friendly and think they are running a emergency Auckland hospital and always trying to turn down patients even if they have to put up a fight to do so and they forget that they are operating clinic where every patient has right to see the doctor whether there suffering is high or low. East-tamaki management should look into this on a serious note.