JB Hi-Fi Manukau

Really bad customer service, very mean and bad attitude, especially when you try to exchange a faulty product, don’t want to get into details, but hope anyone else shop there won’t experience what I had experienced, they show no care of the customers and even when I said I will make a complaint , this lady worked there just said ‘up to you!’

The Staff here at JB Hi Manukau are really Great & they put on hold for me a TCL C635 43 inch 4k QLED Smart Google TV & it was for my Gandson for a price of $745.00 & the next day that same TV went down in price of $695.00 & I went & rang & spoke to Katelynn & told that the price I paid for the TCL 43 inch C635 4k QLED Smart Google TV was $745.00 & now it's gone down to $695.00 & I explained to Katelynn that the TV has come done in price & I asked Katelynn is there any chance I could get $50.00 back & Katelynn said yes no problem & just be in the receipt & get the $50.00 back got Excellent Service Throughout & that's why I have given JB HI-FI 5 out 5 ☆☆☆☆☆ Stars & I would shop here again I also would like to mention Katelynn Love & I hope that I have spelt your name right as there different ways to spell your name Katelynn you are a very nice lady person to & got Excellent Service from you Katelynn Love & have A Lovely Nice Day Katelynn Love & I Honor you Katelynn Love for you working at JB HI-FI MANUKAU Kind Regards Peter

We went to this shop for a particular phone that was on sale for $299. Advertised . When we got there it was on display for $350, a staff member advised that it was old stock, and only at that price online, we had the ad on my phone, no where did it say, online purchase only. which was pointed out. She then said it was a particular stock number which we showed her it was the same number. I asked what was she problem? I just want to buy the phone, she left us for about 5 minutes then another staff member returned to inform us it was out of stock however we could purchase another phone a the same price but it did not have the same specs. ... she told us that it showed 4 in another of their branches so of we traipsed. Only to be met with the same song and dance none called to save one of these hot phones for us.! What what a terrible shop. Never ever again. I would give them -10 star rating if I could.

Went and bought a $4k qned tv from here package was immaculate when it got delivered but when I unpackaged it and plugged it on the TV appeared to have had a crack on the side I reported the issue ASAP and replacement was arranged right away. There was no drama & hassle free. Also, staff were excellent all around (DC & shop) Top service and great experience. Thank you JB Hi-Fi Manukau!

No dramas what so ever. Team was efficient. Went there to pick up few online orders. 2 were available & the 3rd were couriered at no cost. Had full on stock. Even had a warm Welcome from the security guard once inside the store. Really felt welcome with that honest welcome. Don't get to see that too much these days.

Staff here are awesome! So helpful and good at getting in touch with you when items arrive. Place always seems to be stocked pretty well too.

Went to JB Hifi to buy a sound bar for our TV. Plenty of options on offer and at reasonable prices. Unfortunately the sales person could not link up the one we wanted so we were unable to hear how it went. Popped down the road to Heathcotes and got a properly trained salesperson to demonstrate the same model. Walked out of their store with our new sound bar, at a better price. Sorry JB, but you missed an opportunity. We spent $1500.

I went in not knowing the layout thinking a worker would ask me if I needed help but no nothing. 2 staff members were staring at their phones getting paid to do nothing WOW & theirs people out there struggling for money & those that can make money can’t even do their job. Disappointed in seeing that JB HI MANUKAU.