The Refinery - Rotorua’s Own Manufacturing Jeweller

Just been in to get glasses repaired. Great service. Will be ready in an hour. Very informative, helpful and professional. Thank you

I am a very disappointed customer. They wasted my one Month and then said they cant do the job.I Dropped my jewelry to be repaired and a new pendant to be made. After confirming the design etc. They confirmed it will be done in two weeks. I haven't heard back from them, so called them after 2 weeks. they said it is not done. I requested them to do it by end of week, because I need it for a special occasion. They promised they will do it. I called again end of week, and they said it is still not done. they will do it on Monday first thing. I was very disappointed as I was needing my piece on the weekend for a special occasion. I decided to wait until Monday again. But haven't heard anything from them until end of Monday. Tuesday morning they Texted on my phone that they cant do my pendant I can pick my other pieces. I am absolutely devastated, i will never return back and don't recommend anyone to go there. I hope they realize jewelry is sentimental to people. if they cant do the job they should never take it, at the first place. so that customer can go somewhere else. my special day has gone past now without that special piece of jewelry, i was really wanting to wear. It will always remind me of their service. There was No Apologies as I went to pick up my pieces.Think twice before going there, as they don't realize importance of your special day.

Nick is friendly and helpful, love my custom made necklace and pendant.

Excellent service & communication. Saved & restored my weddings rings back to their natural beauty. I'm so thankful Nick. Merry Christmas

Awesome customer service, Nick is very friendly and is happy to help. If he can't do it he asks people he knows, so he can help the customer at hand. Would 10/10 recommend.

These guys are fantastic. Had an emergency repair when visiting Rotorua, they did a repair in 30 minutes at a very affordable price, quality products and workmanship.If you need work done this is the business to get it done. Thanks heaps

On April 18th my wife & instructed Nick to make a new eternity ring to match the curve design of the engagement ring. He assured us confidently that he would make the ring himself providing a verbal quote after 1 week. After 4 weeks my wife is informed the job is finished however she is really agast & disappointed to see the ring is nothing like what was requested. With no prior contact he had done a scetch drawing of what we had requested, passed it on to an offsider" who had used his own interpretation to make the new ring.Really! Seriously poor judgement! Rejecting this my wife again asked Nick to do the job himself stressing how the new ring should fit. Another 4 weeks with no contact & the job still not done. Last week of June

I travelled to Rotorua last weekend and my arm frame of my glasses decided to fall off the night before. I googled glasses repairs in Rotorua and stumbled upon this little gem.I went away for a couple fo hours and returned with my glasses repaired. Exceptional service and highly recommend! Thank-you!

I highly recommend this business for any jewellery or glasses repair work. Over the last 18 months I have had repaired, resized, restrung, polished, all manner of pieces that needed work. Nick is extremely professional, well priced & efficient. I’m wrapt to have a local manufacturing jewellery in Rotorua like The Refinery.

Outstanding service! So friendly and helpful. Would highly recommend. Thanks so much - totally exceeded our expectations.