Barfoot & Thompson Auction Venue & Support Centre

Approached them as a buyer. Very Poor and questionable processes and customer service standards followed at the grassroot level by their Pukekohe office under branch manager Nick Bates and sales manager Hirini. And when their agents action were escalated - it went on to be supported by the complaints manager Priya Patel by taking into account only those factors that supported their actions. With such type of complaint handling staff in place it became very clear why things are so bad here.Big does not always mean the best". I will suggest that one goes for the other so called smaller real estate agencies. They probably still have the capability and willingness of looking beyond just earning money."

Melody is an excellent property Sales agent. She provided me an accurate and honest marketing information . She sold my property in less than two weeks within my price expectation. She is thorough and even go out of her way to advise me how to present my property which makes it appealing to prospective buyers. I never know her before but I pick her to sell my house based on previous feedback I read in the Barfoot and Thompson website and I never regretted my decision.

Terrible experience. The auctioneer was by far one of the rudest people I have ever had the misfortune of speaking to. Absolute tool. These muppets are the reason agents have such a bad name. I look forward to seeing the property crash and these clowns being forced to get real jobs 0/10

B&T, Epsom has been our property manager since 2002.The team are professional in their dealing, not only with landlord but also with the tenants, as well the tradies and utilities providers. They are well versed with the Tenancies Act, and promptly communicate to us of any changes in the Act.

It was awful I went there to look and maybe to bid and they wouldn't allow me in. There answer was that they would only allow people in who would making definite bids. The house I was looking at did get sold but I would have been willing to made a higher bid than it went for. Thank god these people are not selling my house

Nice somewhat modern building with very stylish auction rooms. The auction software is pretty old and I hear the new one is amazing. Can't wait!

Nice building with up to date facilities. Main auction house. Some off street parking if you're lucky, white expensive as is in the city centre. Wilson Carpark nearby

Went there as a vendor, parking is a hassle or expensive, suggest that park and ride to britomart is a good idea. The staff are very helpful with getting you sorted into the rooms around the Auction floor but if you want to hear what's happening you may need to find the speaker controls and adjust the sound system.

A very average website . It was difficult to navigate and wasn't particularly user friendly. I spent far longer than anticipated trying to find information on auctions than i expected. I'd strongly recommend that they spend some time and money getting the website up to speed and having it more intuitive. Given these guys are a multi billion dollar business you would expect better .

Industry leading agency that is family owned and run since 1923