R.M.Williams Newmarket

I received incredible help from Hannah (shop worker), who explained the intricacies and specialties of each type of shoe, helping me to try on different pairs to find the one which fitted best. Very happy she took the time to do so, and am pleased with my decision to buy my first pair of RM’s.

Rebecca was the most patient and friendly whilst showing me through footwear options. She was polite, funny and professional and her product knowledge and promptness were fantastic. Total legend! Be back soon

Absolutely appalling service in this store, on arrival we expressed our excitement to purchase our very first pair of RM Williams boots, the lady that served us couldn’t be more uninterested. I tired and tired to express our interest for options, fitting assistance and more, it was awful, her response was just immediate shut downs to every question asked. We were very disappointed, our excitement and effort to get to an actual store, took time, only to be shut down, as we don’t live locally and travelled up especially. We were treated awfully, my partner walked out, he said she has completely put me off the brand and ruined my birthday evening, I’m so disheartened. If anyone can offer us some proper customer service it would be much appreciated, as we are still to experience the RM William experience!

Everytime I've been in this store the staff are not only disinterested but seem to actively ignore customers - not sure if they assume we can't afford the product or whether they are just really bad at their job. Eitherway have yet to buy a pair of boots because of the uncomofortable experience of staff who clearly do not want customers in the store.

Probably one of the worst customer service retail store I have visited. I went to the store to purchase two pairs of boots. Staff did not have any product knowledge. I wanted the boots to try on, the didn't have the second pair. How can you try on boots without the second shoe???Staff members went to the back to bring the 1 boot! Really 1 boot. Then I was advised the boots not in stock and R M Williams no longer sell the pair that I wanted? How can you have it on display if you don't stock it. In addition it's the R M Williams original boot. Being told the boots are no longer made clearly showed the lack of knowledge the staff. In the end after being frustrated, I was told to check online and purchase it there. Seriously? They failed to check or provide me further details. Why have a store when you can't purchase a pair. Why hire staff if they are not trained well.Really bad experience.

Was helped by the lovely Maia yesterday when browsing for a pair of boots. She explained the different styles and shapes, as well as the available sizes and widths. We felt no pressure to make a purchase, as some salespeople can give, and felt really respected as a customer.As we were in a rush and planned to come back at a later stage, she offered to put them on hold for us which was great. Popped in today to purchase them and was a bit gutted we couldn’t give her the sale, but overall really satisfied with the product and want to send a big thank you to Maia!

After not 1, but 3 horrendous experiences of trying to buy boots from this store, I gave up due to uninterested staff who suggested “I buy online”…. I bought my RM Williams from the fantastic team at Working Style in Parnell. They truly understand the meaning of service & uphold the values of the RM Williams brand. DO NOT BUY from the RM Williams store, get a true experience at Working Style.

Very enjoyable experience. I went to the store on a Tuesday to have a browse with the intention of returning that Friday. First visit, I had great conversation with Nathan, who also provided some shoe knowledge which was helpful. He recommended I talk to Chelsea when I return. On Friday Chelsea served me and was very helpful and nice. Purchased what I was after and was on my way. Overall very good experience at RM in Newmarket.

I bought one of your jackets online and there was a sizing error and decided to go to RM Williams New Market to help rectify the situation. The person who served me is called Nathan, and he was extremely helpful and professional. Sorted the issue out in less than 10 minutes and I left away very happy. Give this man a promotion and raise!!!

I heard about Rm williams a lot from my friends. So i went into store to have a look. First thing which is fascinating is the walk in store fragrance. Super kind and friendly staff with actual leather products knowledge.i really love the dynamic flex craftsman. But unfortunately was little out of my budget. Hopefully soon i can get atleast one pair for myself. Anyways much recommend 10/10. This is genuine review even though i didn’t buy it.