Hotel Grand Chancellor Auckland

staff were very kind and hardworking they made an effort to have a conversation with us and would accommodate our needs as soon as we needed them. we had some trouble getting some ice out of the tray and the man at reception was right up to our room to help us with it. was kindof annoying to go anywhere as you needed permission to. parking was $30 and was 4 levels underground in a tight car parking building. to get down there from your room you needed to go to reception to ask them to open it for you which became annoying along with just coming back from shopping or something to park in the building you needed to go into reception for them to open the gate to let you in. same with the pool if you wanted to go in you needed to go to reception to ask them to open it for you. this became quite frustrating but the staff were very understanding about it.the room was an average room nothing wrong with it. it was exactly what you pay for and was a good price. the view wasn’t the nicest but we had to pay extra if you wanted a nicer view so i guess that’s understandable. mini bar was overpriced but that’s expected at most hotels. overall a nice place to stay.

My husband and I stayed at the Grand Chancellor Hotel for 3 nights and could not have been happier with our choice.The location is great, the rooms are clean and the staff are wonderful.A special thankyou to Vikas for the extra effort provided to make our trip special.Highly recommend the Grand Chancellor Hotel.

I recently had the pleasure of staying at Hotel Grand Chancellor Auckland, and I must say, it was an exceptional experience. The hotel is located in Auckland CBD, and I stayed there for 3 nights. From the moment I arrived, I was impressed by the welcoming atmosphere and attention to detail.The hotel staff were incredibly friendly and accommodating, and made sure that every aspect of my stay was taken care of. They were always available to answer any questions or provide recommendations for local activities and restaurants.The room itself was spacious and beautifully decorated, with all the amenities I could ask for. The bed was comfortable, the bathroom was spotless, and there was plenty of natural light throughout the space.I would highly recommend Hotel Grand Chancellor Auckland to anyone looking for a luxurious and comfortable stay in Auckland CBD. The attention to detail, friendly staff, and exceptional amenities truly set this hotel apart. I can't wait to come back and stay again!

Stayed here in February. Had some issues with the air con not working properly a staff member came up to try and fix it but was unsuccessful. We didn’t have a good sleep as the room was very hot and it was to noisy to leave the window open. The main concern I have with this hotel is that I paid when checking out and was given a receipt for this. But then was charged 6 weeks later. They said the first payment did not go through even though I had an accepted receipt. They didn’t tell me they were going to charge me again just put the payment through and sent an invoice. I then checked my bank account to see they had charged me again 6 weeks later. I complained to them they said oops we will do better next time. That isn’t really good enough when they are taking money out of my card whenever they feel like it. They had my permission on checkout not 6 weeks later.. I don’t recommend staying here at all. I am now leaving this to my bank to sort out rather than deal direct with this hotel.

Ee stayed twice, once on arrival and once on departing Auckland. The rooms were tired, in need a revamp (especially the bathrooms). Bathrooms was tiny! Both stays we were sitting on the toilet roll holder when using the toilet. The shower/bath was tiny and not accessible for those with mobility issues. The rooms were tidy, but housekeeping wasn't consistent between the rooms. Air conditioning did not work in either room. We complained about it on our second stay, and reception had no idea how to fix it. Parking in the hotel was ridiculously overpriced, and so was they continental breakfast, which was also very limited, and food was either stale or warm. Holding $150 on our card for security was the largest price I've ever heard of and took a very long time to be reimbursed. Finally, the reception staff were ridiculous rude. Always too busy to help us and on one occasion questioned my husband's entrance when we'd been staying a few days. Will not stay again and will not recommend!

WARNING:- Hotel is ALSO an apartment complex so you will most likely get stuck on the first floor.- Overhead bed lights will NOT turn off unless you remove the room key from the slot which also turns OFF the A/C.- Location: Loud street noise but easy walking distance to attractions.- Room: mold in bathroom and chipped paint. KING" Bed is 2 singles pushed together.- Laundry still does not work. (check older reviews)- Housekeeping entered our room when we left the do not enter sign on the door.- LOCAL CALLS ARE $2!Pros:- Front desk was very kind and helpful- HUGE lap pool.- Great location to walk to resturants and the pier."

We loved our amazing stay in the City. Thank you to the staff and the comforts they provided. Bed, so luxurious. Space in the room, pleasantly sufficient. Shower and toilet facilities, amazing. Thank you Grand Chancellor and staff.

Do not stay here if you are a light sleeper. I emailed ahead to get a high floor due to previous reviews. But we still got floor 1. There is a constant bass coming from a nearby nightclub until 3 am every morning. The road noise is loud until about 9pm. The laundry facilities were out of order and had been for 2 months according to team members. The beds were comfy though when I finally got to sleep. We won't be staying here again. The bathrooms are very old too. There is black mouldy looking stains on white tiles and the shower curtain sticks to you whilst showering.

We stayed for one night in Jan. The staff were good. They seemed to always be doing something so they never gave you their full attention. They were still able to handle our requests despite that. The location is great, super close to the ferry and the viaduct. We didn't care for the room. It seemed very dated. It was very spacious which was nice. The bed wasn't very comfortable. We would stay again but look for other options first.