Shaver Shop Riccarton

I needed a product I never had used and the lady that works there is fantastic! Super helpful, kind, an extremely accurate in the information she passed onto me. Thanks I will definitely will be back!

Shaver shop staff are very rude and inapproprate specially the lady staff. However very poor customer service i did buy a laser stuff and she asked me to return if i have a problem with it and when i been their to return, she did deny in front of other staff she was very rude to me and become angry that she didn't say that.she did change her words very quickly and try to fight with me this is 2nd time happen to us and my other friends also complain when i share with them about thus incident. I will never gonna recommend to anyone .

Hi,I purchased a WAHL Home Pro Hair Cutting Kit from the SHAVER SHOP inWestfield Mall Riccarton on 21/10/2020 at 11.30am. I left the kit Ipurchased with the sales rep intending to pick it up later after goingto the toilet. I completely forgot to pick it up on that day.Following that, later in the afternoon I called the shop and explainedthat I live rural in North Loburn ( North of North Canterbury) andthat I was unable to return to the shop the same day. However, theperson I spoke to refused to accept my explanation and said that Ihave to collect my stuff immediately and that it is not hisresponsibility.On 24/10/2020 I went back to the shop to collect the kit I purchased,a person came to me and said that “ it's not my responsibility tokeep your stuff and you must come and collect your stuff straight awayno matter where you live”. He also mentioned “ you are not givingme any money to keep your stuff here”. He was angry and rude. I didnot say anything in return as I was embarrassed and there were manyother customers around me in the shop listening to this conversation.I am not very happy about the way I was treated. As far as I amconcerned I do not see a reason why you cannot hold an item purchasedfrom you when a customer (your customer) genuinely forgot to pick up?I also do not understand why you would not take into considerationwhere I live and that it is not practical for me to travel 60km’sreturn to pick the item up on the same day. I am a business owner/farmer and there is no way I could make it as I have to milk the cowsin the afternoon. It was a simple genuine mistake and it could happento anyone but why was I treated so badly? I do seek answers for thisand an apology as this incident has bothered me for a few days now. Ibelieve that any business or a person in the shield of a businessentity such as your staff should not be allowed to treat theircustomers or anyone the way I was treated.

Very rude customer service. Went there asking legitimate questions about razor handles only to be given a very dismissive attitude from the younger female staff member. Would avoid this place

When purchased , the staff said bring back if anything wrong , warranty covered for two years. I bought the Waterpik water flosser, rang them on weekday and the shop staff said they will make replacement, brought the faulty product to shop on weekend another on duty staff lady said the part is not under warranty due to wear an tear. I have to buy the handle assembly even during warranty period. I hardly use this and the water jammed inside restrict the water flow I would consider this is functionality not wear and tear, I never drop the handle or unit on floor. If you don't want to make or swap an unit, at least handle Assembly should be replaced in warranty period.

Was brilliant service, I went in to get an electric toothbrush that was on sale, when there weren't any on the shelf, they gave me another that wasn't discounted at the discount price, which I really appreciated, definitely recommend, especially at sale time.

Overpriced for sure, but I got my shaver here and I love it. Perhaps online can cost less? I do not know. Anyway, items are good. Recommend

The products are well priced and good quality.Please serve your clients in the order they arrive, this did not happen when I shopped with you. I am not sure if your staff were judging me on my looks. Ended up having to buy from your online shop.

Absolutely disgraceful. Made up theories on why something shouldn't be covered by warranty when it was meant to be for 2 years and it's only been 6 months of use. One place I'm not going back for sure and wouldn't recommend anyone to go either. Just reading other reviews- it seems that's a general trend for this store.For people looking at this, I also want you be warned about the general" fake response from the shop to my review or others. It may be alluding to the fact that they actually care but trust me they don't give a toss. Their customer service is as fake as their warranties. I emailed on the same day per their message i.e. more than a week ago and still no responses. Save your money and go to a trusted shop where you will be looked after."