Dr Shoe Rotorua

Horribly rude, blunt and twice now promised pick up time's but turn up and they can't even find my boots. Repairs are cheap but they don't last long. They close early on a whim and you have to wait until Monday to collect only to find that the jobs not done. Definitely going elsewhere from now on.

Have always used these guys and always been very impressed with the service. They have re-soled shoes and stretched boots for me. Quick, tidy and friendly.

I arrived and my repair had not been completed. He asked if I could give him 10 minutes. When I came back it was all done and I was able to take it away before Xmas.Great work. Thank you.

Just had old pair of leather riding boots resoled and some sewing repairs to leather half chaps.The two dudes who run the show are down to earth, did a top job at a good price - whilst I did my other town jobs.Bludy awesome.

Dropped some leather sneakers off to have a minor glue up along the side where the sole had started to come away from the sole. Picked them up to find massive scratches in the leather, the glue all over the place and the sole still coming away. I am furious as I could have fixed them myself but the guy said it would be an easy 30min job. Won't be going back.

Went in to get some notches put into my belt. He did it immediately and refused to charge me for such a small job. Promised to take a bigger job to him next time. Highly recommend - such friendly service!

Quick service, friendly staff and affordable prices. Will return for future shoe repairs.

New owner was unfriendly, rude and poor customer service. Travelled 1 hour, as discussed on the phone, to find shop closed, 2 hours earlier than on website & Facebook page. Email & voicemail left but no response after 3 days. He promised to post them but we drove 2 hours return trip when not posted after 2 weeks.

Update: After seeking some professional advice from Meindl on the work done by Dr shoe they believe they need resoleing again. I approached Peter and he agreed to refund my money and the price to replace the damaged rand. He apologized and we both agreed it was a disappointing encounter. I believe he could have done a good job if he had taken more care and time, but unfortunately this wasn't the case for me. I'm now getting them resoled by Meindl's preferred repairer.Patronising, rude and made a HOLE in my $700 tramping boots. I wish I could give minus stars. Peter was extremely rude. I took in my boots in for replacement of the inner rubber. Dr shoe was recommended to me by a friend with the same boots. It appears that with my tramping boots absolutely no care was taken (which, apart from the inner rubber where in also new condition). There was glue all over both pairs of boots, holes/gaps in the workmanship around the rubber, and a very obvious HOLE in the front of one boot that wasn't there before! When I went to pick up them up, I asked about the hole and what the white stuff that was all over the boots. He said he'd fix it now. I had to run out to repark the car. When I came back he had removed some of the glue and did a very rushed fix on the hole. I was obviously upset as these were very expensive boots and was worried that they had been ruined, I was only after some reassurance. When I asked him about it, he simply said (rudely) well it's fixed now!" I was trying to understand and get some kind of assurance from him. I tried to ask what would happen if the boots didn't stand up over my next tramp