Auckland Council Henderson Service Centre and Henderson-Massey Local Board Office

Anil was very helpful. He tried his best to get some information I requested.

Came home today to find council had planted a tree on my front lawn. No notifications or anything. Tree scape showed me the plan and was supposed to be on neighbors property. Council you should do better informing people. Have phoned want it removed. This is not good way to treat people. We take pride in our front yard and very upset over this. And to top it off tree scape left a muddy mess all over the footpath

Just recently we lost our pet dog. The family is pretty upset with the loss and are collecting themselves together after few very stressful days after the cremation.Regardless , life must continue and things have to be done.I rang the Waitakere City Council after few days to let them know of our loss so that the pet was taken off their register.My call was answered by a lady. She seemed to be very confused. She was talking her way loud on the computer while I was the other end listening.I was a bit confused then trying to figure out if she was talking to me or someone else.She asked me the details. I gave her what she asked me for. She asked me to return the dog tag/strap that I had on my pet.I promised her to return the tag on the next working day.She promised to send me a form via email to complete and bring it with the tag.At no point of time the lady had the courtesy to say sorry to her about the loss of your pet". Regardless the form did not arrive.I decided to go in there personally. This time with the death certificate of my pet. Once again I was attended by a lady. The counter was empty and I was served immediately.The lady asked me if I was sent a letter . What letter I wondered. She had no idea as well after I questioned her. I gave her the death certificate of my pet. She took the paper and said she will take a copy of it and sort things out later.I had no issues but once again she had no courtesy of saying" sorry to hear about the loss of the pet". I smile would have been appreciated. I don't think I am that ugly that people wont smile to me.I came back once again wondering if professional positions behaved as such

Anil at the counter provided excellent customer service. Made it very easy to understand what payments were necessary. Masterclass in patience and great service! Thank you.

Hard to understand where all our rates going to. Consistently poor service, confusing website, long queues for phone calls.

Went to the council service desk to pick up my building consent. They had to get it processed and brought over from the relevant department, but it was all done within 10 mins while I waited on the comfy lounge suite. Excellent service.

Awesome experience. Thanks so much for face to face to book appointment which was too difficult to do online. Help desk went extra mile

It took two attempts to get through. Spoke to 2 people . Both were helpful to a degree.

2nd March E-mail to AK Council Transport querying use of photographic evidence for the issue ofparking infringement notices, following NZ Police using similar evidence to police drivingoffences2nd March Acknowledgement by Customer Services Team, Excellent.9th March E-mail from AK Written Communications team to advise the query had been forwardedto Auckland Transport who will give reply within 10 working days8th April E-mail to AK Council requesting update on query8th April Response from AK Written Communications Team to advise that query had beenescalated to AK Transport Customer Service Team and that their response would bemade by 21st April. Excellent response.24th April E-mail to AK Transport requesting update on query. No reply!! No acknowledgement!!29th April E-mail to AK Transport requesting update on query. No reply!! No acknowledgement!!Two months and no reply!!! is there anybody there???

If Rhoda from the waitakere council service centre answers your phone call,HANG UP, she just talks over you and doesn't listen to what your calling for. USELESS!!!