Turfrey Manawatu

Asked for a quote for freestanding gas oven and installation. It has been three weeks haven’t heard from them yet. Couple follow ups have gone down the gutter as well. Ended up buying same model oven from Bunnings.

After some initial mucking around... The 2 guys that rocked up to service our gas radiant heaters were fantastic!! Worked out our water pressure issues serviced all the heaters the absolute first time this has been done correctly in 5 years... Very impressed.. Long may it continue!!

Poor customer service they don’t answer phone instead you have to communicate via email.Not only poor customer service but the actions of their employees is also in question Reg number JFK speeding and driving recklessly almost causing an accident.

The stars is for the plumber and electrician who showed up to do the install. Really happy with the work completed.Turfrey had my wrong email address so we never got an invoice until overdue date which we got a phone call. We corrected but still never received anything until I emailed and then called. Then once I received the invoice although I paid it the very next day I received a few overdue notices which I understand are automated but was frustrating as all my emails went unanswered. Just missing that little bit customer service.When completed work done for sign off certificate photos were taken and we followed up 10 days later and had to chase it up. Turfrey understood we were frustrated and came up with something that left us very happy.Looking back we were happy with the work and the team was friendly to deal with. My husband has head injuries so I guess we tend to get frustrated faster than most others when waiting on something. But small email/calls updates would have gone a long way.

Turfreys came to provide a free quote for a leak in our roof. We never received a quote and emails were ignored. We then received a $150 bill! After several frustrating phone calls, the bill was wiped and another roofer was arranged to come out to actually give a quote.He was really helpful. However its been 2 months and still haven't received a quote!! Calls have been unanswered.So bloody hard to find good roofers!! Do not recommend.

I had a few problems with some various things around the house. Turfrey's were quick in getting back to me. They came around & quoted me, fixed the problem in a fast and reasonable time. The various persons I interacted with also were friendly and a great representation of the business. I highly recommend them for any repairs.

Absolutely appalling, contacted these for a quote and the first email I got back was obnoxious and sarcastic. I provided the plans and was told they would get back to me. At this point I should’ve said I wasn’t interested but getting tradies to even respond was difficult. Four weeks later I’ve heard nothing. This company is useless and appalling . I would never recommend them to anyone. I would rate less than one star if I could, disgraceful.

Great job guysHard workers who went above and beyond to complete the job.We needed to change how we installed the gas hot water to my home and this was not a problem for them!They were on time and professional thorughoutThanks heapsCarolyn Russell

We were very pleased with the service we received from the Turfrey staff. Communication was excellent - by e-mail and phone. The installation of the Infinity Gas Hot water system went without a hitch on the day they said it would. We also needed a connection to a new gas hob and this too was very efficiently executed a couple of days later. We would have liked it to be done on the same day but the specialist was busy and they arranged for it to be done very soon thereafter. Had a minor issue with the gas hob but the representative visited and attended to it the very next day. We are certainly very pleased to recommend Turfrey for any work they offer. Thank you team. Great job!!!

On the 3rd of July, I received a quote for a free standing fire, total of around $4k. I was quoted 6 - 8 weeks to install.However........ This is the result of 1 star, simply because Google reviews won't allow me to rate a negative rating.Today is the 19th of October, and I am still waiting for my fire to be completed. Not only did it take 13 weeks to receive my order with no communication, other than ringing their office once a week to find out, 1. Where has my 50% deposit gone, and 2. When should I expect my breach of contract to be fulfilled?By the 14th week, I had the privilege of turfrey gracing their presence to install my fire. Yeaaaa.However.......The fire had the wrong flue shield. The poor installer guy had to go back to their store to collect the correct one. FYI I live out of town.He managed to find an alternative for me, which fine, it still does what it needs too.However.......Today is the 19th of October and I am still waiting on parts to complete the god dam fire.Am absolutely over it, the lack of professionalism, the breach of contract, the ongoing wait to have my fire completed.Am no longer interested in contacting their office or being constantly lied to, instead will be filing a statement of claim, notice of proceedings and affidavit to small claims, to have this simple job completed.I DO NOT RECOMMEND USING THIS POOR EXCUSE OF A PROFESSIONAL BUSINESS TO ANYONE. IF YOU CHOOSE TO IGNORE MY FEEDBACK, YOU ARE A TOTAL IDIOT.THANKS turfrey. Complete waste of time, money, and sincerely lack confidence in your ability to complete a single job.