Flight Centre Queensgate

We dealt with Len booking our first family trip. He was absolutely awesome and answered any of our questions or concern. He showed true professionalism and experience. Cheers Len

I wanted a refund for my flight tickets. Been there three times and they’ve said that they’ll refund but it’s been 3 weeks and still no refund. Very unprofessional and slow. Still waiting for the refund.

Doesn’t even deserve one star. Very rude behaviour of employees, no customer service at all. They want to rip off people and treat you in a very bad behaviour.They gave a me ticket price of $4250,I’ve been to another place on the same day and paid only $2500 for even a better ticket.I’m never going to go there again .

Just AWFUL, AWFUL, AWFULl! I will never use this place again and would advise everyone else to avoid it like the plague. I'm only giving them one star because no stars and negatives are not possible.I had 2 lots of travel booked with the Flight Centre Queensgate, rather than online, because we have an infant and we wanted him to have his own seat rather than having to travel on our lap the whole way.The first lot of travel, for a death in the family, My wife was travelling to Seoul with my 2 boys, one of them being the infant. To have the infant in his own seat, airlines require you to provide a car seat and to notify them in advance. The flights were WLG-AKL-INC(Incheon, Seoul) and return by INC-SYD-WLG.They had trouble checking in to the first flight on Monday morning because Air NZ was unaware that they had a car seat, although Flight Centre told us they let them know. Furthermore, our infant had been booked with an Adult (ADT) seat instead of a child seat. They managed to check in eventually, but with much delay and frustration. I called Flight Centre at 9am morning and told them about the problems and asked them to make sure the issues were resolved for the return flight on Thursday evening. They promised that they would.My wife encountered problems again on Thursday evening, FOUR DAYS LATER. Our infant was still ticketed for an Adult seat. Korean airlines tried all sorts of gymnastics to try and check him in - even trying to fake his DOB. They eventually got him checked in to Sydney, but said they couldn’t fix the Air NZ leg from Sydney to Wellington.My wife arrived in Sydney about 7am on Friday morning and she went straight to the check in counter to try and get on the 10am flight. I called the Flight Centre at 9am, as soon as they opened, to let them know they hadn't fixed the issue and that my wife was stuck at check in. Flight Centre said they would look into it and get back to me. My wife was stuck at check in for 4 hours with a wailing infant until the staff there finally managed to fix the issue - getting her on another flight that would arrive at midnight. Meantime, I got no call back from the Flight Centre. I called them again at noon and I was told the agent that I had spoken to was serving a customer -rather than trying to fix our problem. I asked to speak to the manager.I got a call back from the manager. He said he would look into it and call me back. I asked him to see if he could get us an earlier flight and lounge access as my wife was stuck there with a sleepless infant with dwindling nappies, wet wipes and patience.Nope. No call back.At 5pm I went into the Flight Centre office, angry about their lack of response. The agent claimed the booking all looked OK in their system. The manager said he tried to call me. He didn't - there was no message left, no record of a call on my mobile phone and no record in the call logs on the telco website. The manager and the agent both told me it was a technical issue with the Air NZ system" and everything looked fine in their system. Air New Zealand and Korean Airlines had both told us it was definitely a ticketing error.I asked Flight Centre to confirm our next set of tickets WLG-SYD-ADL and return ADL-MEL-WLG with Qantas were correct. They assured me everything was double-checked and perfectly OK.Absolute Bull!Not believing them

Not impressed with service. Was enquiring about flights and of course prices the 'millennial' behind the counter (at which I had to stand while discussing options?) was clearly not interested in helping nor wanting to be at work. Her attitude was as if she had to suffer through my questions, came up with 2 prices, that were clearly high. When I literally said 'well I'm better off booking through *** (a competition company) she actually answered 'yes'."

I usually don’t give negative reviews online unless I am really frustrated. Had airline credit with flight centre and since I have been dealing with Laura with my previous booking (which got canceled because of COVID) I decided to continue dealing with her. I have been treated poorly, no response till I have give more than 2-3 emails and when I call the centre to talk directly to her she seems always busy and the agents say they will get in touch it never happens. There has been times when I email her, I get out of office response and I call straight away decide to talk to another agent to get a quote , I am informed Laura M is at work even though she has an out of office reply to my email . On top of that whenever I get an response regarding quotes I am always given higher amount tickets. It is frustrating that this is the kind of service is provided. I eventually got my tickets sorted when I escalated this but I am stilled disappointed with the service provided. I wish I had never gone to Flight Centre since there are other flight agencies that treats customers with respect. I am giving 1star since that’s the lowest I can give, wish there was negative stars available to give. This is not a personal attack but just bringing awareness so people can make good choices and get better service somewhere else. Waste of time and money!!!EditIn response you get a robot reply

Unfortunately their customer service is now non existant. Since January 2023 I have contacted them multiply times in an effort to make travel bookings and had no response. After 20 odd years of dealing with them I have made my travel bookings elsewhere.

We have been dealing with a new flight center staff member who has not much experience in travel and we were not explicitly informed about red/blue ribbon... Also no email was received from them to detail how to claim a missing luggage.When I called the center on day 20 after the return flight I was not been helped and told to wait for another day to see the person who we have been dealing with. Then on day 21 of our arrival, the staff member said you cannot claim the missing luggage refund as it is day 21 now, and this is after he asked another staff member which means he is not aware of the time frame as well. So he did not inform us about when to claim nor we did not receive email from Blue Ribbon on the day of purchase so how is it possible for us to know about the time frame???????So have asked to get contact of the Captain cover and told us we cannot and he will contact them and get back to us and it has been 4 days with no response.Always been sending email and they hardly respond.It has been a very unpleasant experience and I highly recommend visiting other travel agencies as your questions will never be answered as they have no clue of their job.

Unfortunately they weren't too helpful. We asked about how you go about compassionate air flights for a funeral. Unfortunately we were told to approach the airlines ourselves. We went to another travel agent and they told us not to worry they would do everything and told us what we needed to provide. Our friend has had good experiences the flight center that's why we went to them. Unfortunately fir us this wasn't the case.