NOVUS Glass West Auckland

Wasted my time. Terrible quality of work.Insurance organised replacement window for Ute canopy. Novus viewed Ute twice before install.Day of install. Ute sat in car park for 2.5 hours. Worker from workshop came out and asked how long I had been waiting for and said the workshop didn’t know it was there. Asked what was going on at the front desk. Everyone scratching their heads. Told novus just to give me the window and I’ll get it installed my self. Novus gave me a curtesy car instead so I could go pick up my tools as it was about 430pm now. After leaving they texted me about 10 minutes later saying job was completed. Was apparently going to take 1.5hours.I get back at around 5. They told me the window is going to leak and they couldn’t install it properly due to the tool box being in the way. They handed me a packet of screws so I could install the window properly myself. I Would have moved the tool box if they had said it was going to be a problem. Even after viewing the Ute twice they didn’t pick up on it. The screws they had managed to install had snapped. Window frame was held on by silicone. Could move it about 5mm side to side. I had to fully remove the window and reinstall myself. Managed to fit it off correctly even with out removing tool box. I was lucky the window didn’t fall out on the drive home.Terrible.

I see all the 1 star review replies just say we will be in touch with the branch" or something to that extent. I Guess they can never get a hold of the branch because they don't like to answer the phone there.Terrible customer service! I have tried contacting them many times over the last week to book in for a window replacement. Each time

I had a terrible experience with Novus recently. I took my car in to have my windscreen replaced, but they ended up uninstalling it and discovering surface rust. Without consulting me, they went ahead and got a quote to fix the rust issue. When I arrived to pick up my car, I was shocked to see one of their staff members having a beer at 3:30 in the afternoon, which only added to my frustration. I felt like my car was being worked on without my consent, and the lack of communication from the staff made the situation even worse. Overall, I would not recommend Novus to anyone looking for quality car repairs and customer service.

BEWARE! do not come this shop, better look for someone else, especially if you have a newish car.The service technician replaced my windscreen and end up breaking the hvac sensor\connector as part of the process, had to endure 2-3 weeks without heating on winter, have to schedule and waste my time bringing it back to Tesla just to fix it, to add to the pain, the floor manager doesn't have a clue and not even trying to help.Only found Emma helpful and rest are just a pain to deal with.

The actual window replacement was fine, the customer service at the desk was terrible. After requesting 3 times for a GST receipt and a description of the work done, it took 4 weeks to get one. Try Smith & Smith or 0800 windscreens.

Still waiting for my toyota hi ace dash to operare. I have had to email head office. To get movement. My eindscreen was replaced in december modern windscreen. Control everthing else. May have been too new

Left my car with novus in newlyn for 2hours & when I got my car back there was mud/dirt all over my floor even in places I didn’t think dirt could get. They broke my AC vent & left over 20 paint scratches around where the door rests from their boots & also deep scratches all over the exterior, it’s almost as if a chimpanzee was in my car for 2hours horrible. The windscreen replacement was good & quick but I left with more problems than I came with. AVOID THIS PLACE.Not sure how to reply but my reg numb is PLT838 also the rain scensor isn’t workingI supplied my number plate & nothing had been done. They reply to your comment so people think they done something it’s a scam. AVOID THESE ANIMALS at all costs! Spend your money elsewhere!

I can not thank Novus New Lynn enough, not only was the receptionist who booked us in helpful , and got us in last minute, the technician that fixed out window was also so considerate. You saved us in a tight spot, thanks so much