Laser Clinics New Zealand - Takapuna

At first this place was awesome - I had a great experience. However the longer I have been going the worse it has gotten. Started my journey here in April 2022.This is by far the most horrible service. I try book online on their website, no luck as nothing prepopulates. You call they never pick up. You leave a voice message and they get back to you in 3 days, NEVER on time with appointments and always running late. To put it simply - not good enough*.The LAST straw was when I had my most recent appointment and they were not interested. I was in pain (this would’ve been like 6th or so session with these guys) and I was in so much pain, never felt this sensation before - this was met with sighs as well as belittling comments with an extremely unkind/rude attitude. I said I felt uncomfortable and she acted like she didn’t wanted to be there or just generally didn’t care.I was told that the setting for the laser treatment “was the same setting as last time” - Even though I was clearly in pain - again met with a disgusting behaviour. I then started to get extremely hot - when I had mentioned this your staff member sighed. Excuse me? What customer service behaviour is this? I would recommend to teach your staff that your kindness, active listening as well as making sure your PAYING customers are comfortable as much as they can be.I am not one to leave negative reviews, but this behaviour and attitude was atrocious. I understand she may have been having a bad day (we all do) and I empathise for that, but for someone who expecting a type of service that she is paying for. This was not met.I will not be coming back - you can cancel my next appointment. Get better staff and you as an owner need to be making sure that your staff members are performing to their best ability. DO BETTER.

Marilyn was great, super efficient, friendly, and helpful. Thank you Marilyn for your great service.

nurse Qin Shan is highly experienced, I had injectables before at different clinics, so far she is the best. Im absolutely happy with the results. I had less pain and side effects and achieved a better results.

Wow what an amazing experience. I went for botox and I could not be happier. Quin was super gentle, very informative and an absolute gem. I didn’t think my face could look and feel this good from the first session. Absolutely amazed. Thank you so much

Evey time I go in, I have a pleasant experience. The place is clean and sterile and the staff are amazing always friendly and giving advice and offering options.Definitely looking at other treatments.

Hi Sula, I just want to let you know how amazing you were when completing my very first very facial needling. Your bubbly, confident personality had me extremely relaxed and to boot I'm blown away with the results!I'm heading back for my next session without any hesitation. How lucky am I to have found such a professional. Thank you so very much!

Very disappointed with my Botox experience at Laser Clinics Takapuna.I have had Botox for many years and was a customer of the Botany Branch with great results so thought it was a no brainer to try Takapuna when we moved here. My first treatment with a different nurse in February was great however my second visit beginning of May was nothing short of AWFUL.Firstly the nurse got a blood vessel that was intensely painful and blew up immediately, this took a while to go down. I requested a look that was not frozen and an eyebrow lift as per my previous visit.Three days after treatment I noticed my eyelid was starting to droop so I phoned for an early review, the nurse agreed it had dropped and injected more product into not just the drooping eye but the other one too to lift the eye which I found strange as it was only one eye that had dropped. I woke up the next morning and my vision was blurry, I could not read my phone or see screens clearly (even with glasses) thank god it resolved overnight.After another week my eyelids were now both drooping even further (not lifted as requested) and my forehead was completely frozen with no movement whatsoever so I went in for my already pre-booked second review, the nurse then said she would do less next time in forehead and offered to inject more product to do a ‘lift’ but I told her I had no confidence in her abilities and I requested a refund.Once I had the business owners details I emailed her and she proceeded to inform me that I had signed a waiver, not to worry as Botox wears off and offered me two yellow light treatments three days apart as compensation. My point was I didn’t pay over $700 for droopy eyelids and since the nurse not only couldn’t correct the droop but actually made them worse, I should be able to get some form of refund - I offered to take the value of the two yellow light treatments as a refunded amount as I have a young baby at home, am returning to full time work this week and no time to keep coming into the clinic which she did not even acknowledge, she simply ignored my offer completely. Just more comments on how ‘normal’ this is and how Botox wears off.I sent her progress images of my eyelids and she requested I come back into the clinic to take verified images. Well I had already been in three times and I simply don’t have the time to waste on multiple further visits.I have been having Botox for 10+ years and NEVER have I had such a poor application and on top of that to be told it is normal is just not acceptable. When applied correctly, Botox gives a great result, I am now one month post Botox and have paid $725 for two drooping eyelids and a forehead that won’t move. I have never had such a poor result and nothing about this treatment was ‘normal’.I will never go back and I would not recommend this clinic to anyone for this particular treatment based on my experience.

Sula was doing great service for me today. She explained everything clearly what steps I have to do to look after my skin. Very professional and approachable to talk about anything about my skin. She’s the best and I will come again to see her.

Honestly, I can't rave enough about the ladies at this clinic. Have been going to them for a year and a half and they are all helpful, lovely, informative, and put you so at your ease. Hanna especially is a doll. The management/owners must be top notch cool because the staff are so nice. Amazing specials and the laser hair removal absolutely works. Will never go anywhere else.