White Cross Healthcare - Lunn Ave Urgent Care and GP

I give 5 stars review only because of there is a Maori doctor treated my little boy patiently & wholeheartedly. We are very much grateful. Thanks a lot.

Absolutely disgusting behaviour from the 2 elderly receptionists. I arrived at the supposed urgent care in agony. Krystyna was horrible to my flatmate who went into the clinic, as I was struggling to get out of the car. She told her “Auckland hospital would have been a better place to take him” I’m all better now as we left and found proper medical treatment. Someone needs to look into this. Wouldn’t even expect this in a third world country. The waiting room only had one person in there, so it wasn’t as if they were busy. DO NOT GO TO THIS PLACE!

Lady lied that they were at capacity and turned us away but let others in on the basis of the condition as it seems like they wanted to close on time. Clinic was virtually empty. Hope it's not a racial or age thing either. Disgusting behaviour, someone needs to do something about this. Will investigate with the heatlh board to see what can be done

Terrible terrible terrible horrible receptionist and service and her way to talk. Better to go anywhere or hospital try to avoid white cross. They do not care at all. We went with my 8 weeks old baby girl and because of Saturday our GP was closed so first Time ever we went there but after 2 and half hours waiting we have to leave without see Dr. It’s terrible. Somebody really need to look into there or tell the people it’s not for walking.

In contrast to most of the recent reviews we had an incredible experience here! My daughter had an ear infection and couldn’t get to see her normal doctor for a week (busy after the long weekend) so I, hesitantly, brought her here after school. Prepared for the worst we were in and out in 45 minutes including nurse assessment, doctor visit and script. No queue. Staff were all lovely. Maybe we got lucky but we were super happy with our experience. The only thing I’d say is it is freezing inside the doctor’s room so bring a sweatshirt!UPDATEDwe went again today and waited almost 3. They didn’t look busy and the waiting room turned over multiple times before we were seen however apparently that was due to a number of urgent cases. Care was still excellent and we never feel like any of the doctors rush us through but definitely prepare for long waiting times. I was told there was one patient ahead of us then 45 mins later we still hadn’t been seen. I went up again and the receptionist checked out the back and suddenly someone was coming to see us. I understand these walk in centers are under pressure and I hate putting additional pressure on the receptionists but that seems to be the only way to get seen!!!

I understand that I came in on a weekend day, however I was in too much pain to travel to Pakuranga where my normal GP is. I clearly had a fracture in my ankle, and was made to sit in my muddy rugby uniform with grazes and blood. I was told I was 4th in line at 1.30pm. We asked if we could get an X-ray while no one was in the radiology room which we eventually found out closed at 4pm. We begged for a quick referral due to my pain and swelling, but got told to sit down. I wasn’t offered crutches, ibuprofen, ice or anything. Eventually got seen at 6.30pm by a nurse only to be seen by the doctor at 7.45pm. She was useless at best, and I was told not to go to ASCOT hospital as I would get refused, instead go to Auckland Hospital. Thinking that was a load of S### we went to ASCOT and were seen immediately, with the X-ray and consultation done in 30 minutes only to find out it was a very serious fracture and bone shift and I ended up getting surgery 1am that evening.Poor service, incompetent, lack of knowledge and failure to utilise services when they’re free. Avoid this place if you can :)

Only what I can say is they are very inefficient in service. Taking ages. The at the reception is not bad but way slower. I dnt know how they operate if at peak times. Filling forms is as usual as everywhere. But I wish that would be great if they or any clinic can implement a system from which they can grab details through NHI number. But not a lot of places offer walk in appointments. So, that is highly appreciated anyways. A pharmacy is available onsite.

if i could somehow hack into google's system and leave negative stars i would absolutely do this just for this clinic. receptionist was nice but almost gave me a migraine over her complete lack of awareness regarding just how slow she was. i had spoken to someone else sitting just next to me and had found out that they had literally been waiting for over 5 hours (waiting for doctor kabir) because the doctor had gotten someone's name mixed up with his...this is completely unacceptable service for a clinic that charges over $100 per appointment. if your life was in danger i would advise you to go to the pharmacy next door instead as atleast someone will help you and won't keep you waiting indefinitely.

Appalled that there were NO doctors working. Before covid this used to be a somewhat reliable place to go for urgent care, not any more. It's such a shame this is what has happened to community healthcare. The receptionist took a while just to tell us there were no doctors on sites despite there being no one else waiting or around. After reading reviews it's amazing she still has a job. Must be some sort of nepotism.

Waiting for a phone call from White cross is like waiting for Christmas. Got told at 9:35 a nurse will phone me back within 2 hours. I phoned back at 12:30 (3 hours later). Got told they are busy, but promise to phone within 2 hours. It is now 5:30, i phoned again and got told again that the nurse will phone back. What is going on? You work with sick people. I used to get good service from white cross Lunn ave, but that has changed. Please do as you promise.