Naumi Hotel Auckland Airport

Rooms are good but issue with ventilation, very cool with the ducted ventilation but have a cheap heater in the room. Not overly controlled and a bit stuffy. The service with the wait and bar staff is terrible. Had to constantly call for service to the table, to order meals, drinks, desert. Lots of staff on, just no customer care.

Pleasantly surprised with this hotel after reading some reviews. Good location, lovely grounds, large rooms, comfortable beds, fluffy towels, friendly helpful staff, yellow shuttle to airport $8, parking, restaurant.Only negative is that they took $100 credit card bond and processed it and have not refunded the amount and its been 11 days and no reply to my email.

We stayed overnight at Naumi Hotel. Very comfortable beds and friendly service. The Yellow Bus provides a good shuttle service from the Airport for $8.00 each way.

The rooms were very well presented although for a three day stay was advised only serviced every three days, and short staffed cording to reception. Some room supplies inadequate for period of stay. Restaurant seemed to have new staff. Part of mains evening meal day , inedible. Dessert delicious. Good smorgasbord breakfast. Entree and mains day 2 both delivered at same time so mains sent back.For the price I would have expected better. Pool and Gym a nice touch though and handy location, close to Airport.

Lovely place with a nice restaurant on-site. The room was very clean and the staff were friendly and welcoming. Despite a system issue (which was addressed immediately), we enjoyed our very short stay and look forward to staying here again in the future.

Located Nice and close to Auckland airport only a ten minute taxi. Polite and friendly staff the rooms however do seem a bit outdated and the bathrooms could do with a refurb. Not too expensive so you get what you paid for. Close enough to a few local sites and has an in house restaurant too.

Upon check in, I confirmed my reservation, and was given a room that wasn't shown on the map. With narrow hallways and a full luggage dolly it made it frustrating to navigate. After finding it, we went to go crash on the bed. It was rock hard. Like cardboard rock hard. Tried ringing the front desk, no answer. For a high end hotel they sure lack high-end finishes. We went to the pool only to find out they don't heat it up. No extra towels available either. We went to go order in room dining only to find out half the items weren't available. Upon check out it was smooth until they called almost a month later to say I never provided my credit card upon check in (absolutely not true) and that I needed to pay for extra charges that were charged to the room. I asked for some time to verify this information and would get back them. (wanted to make sure I wasn't being scammed) I then received and emailed from them saying I wasn't cooperative and they would go to a higher authority. A week later I finally received a proper receipt outlining these charges.Things have been since sorted out but I cannot warm people enough about the bad service, rock hard beds, and lack of dine in options. This hotel isn't worth the price.

Customer service = 0Made a booking in person with reception. Our insurance was paying for the booking. So I didn't want book online. Showed the receptionist the online rate for two nights she said that's fine.She asked which bed we would like, gave us two options. Two queen beds or a king. I said king. She said this was a different room. I asked about a price difference. Came back basically the same. Booked it and gave them my credit card details.Returned later in the day to check in only to find the receptionist had quoted the day rate instead of the total. Some $350+ difference. They had none if the rooms left at the lower price and the manager refused to match the original rate in an available room. Left is high and dry at 4.30pm to find other accommodation. Further more accused me of getting the information incorrect.

Wow, just wow. I haven't stayed in many hotels in my life but this has topped my expectations. We stayed in an Oasis room and received a bottle of red or white wine of our choice on arrival.When getting the keys to our room, we were told that everything in the mini bar and fridge were complimentary which was so lovely.Not only that, but it came with all the finest touches such as shampoo, conditioner, body and hand wash, body lotion in the bathroom, along with a small pack that had toothbrushes and other bathroom accessories to make you feel fresh and rejuvenated. There was a shower steamer cube and bath salts, like literally everything you could have needed, it was there.Such a beautiful stay, although short - it will be remembered. Thank you to Zayne who checked us in early at no cost and was lovely through the whole check in process.

The place is quiet and comfortable. Was ideal for my short trip and I was away from the hotel most of the day, everyday. Came back to a clean roomeach time