Flight Centre

At first we got some good flights with very low travel times (basically the only reason we chose to do it through an agent) until it was canceled, it took our travel agent 2 weeks to even get back to us, we even had to physically go to the store just to hear from him. So 2 days before flying out we finally got our new flights.. travel times had doubled!!Im shocked that it took two whole weeks to even get back in contact. Very stressful ordeal. Will not be using flight centre again

Last year we booked through Flight Centre, and tried in vain to contact anyone about a small issue we had while travelling. We could not get through at all. This year I wanted to book a holiday, and went to the store twice. I was given an email address by Andrew (the manager?) which was wrong. Tamara who we used last time was away for 3 weeks, with no one seemly looking after her clients. They do not answer their phones AT ALL or emails. We gave up trying. As someone else remarked, the Covid excuse no longer washes. I contacted House Of Travel, their phone was answered, email was replied to immediately, tickets booked and paid for that day. $9000 booking. Don't waste your time, go to House Of Travel or anyone else.

As a business and recreational traveler over the last 15 years ive used close to a dozen different agents , Flight centre northlands is by far the worst i have delt with none of the others are even a close second.if you want rude arrogant staff ,if you want no replies to calls or emails. if you want non stop lies when you do actually get an agent. then give them a go.if they were any worse they would be equal to a Nigerian based enterprise".the only thing they care about is corporate profits"

Had a great experience with a helpful agent right up to the point where we wanted to make a deposit to secure our booking. Despite trying to call and sending multiple emails to our agent, we never received a reply. After three weeks we gave up and booked the trip ourselves directly as we didn't want to book through somewhere where we can't even get in touch.I guess agents are very busy post-covid but to be unable to even contact your agent is frustrating.

Call centre support is great but don't go to this branch. The guys at this branch will take your money and do nothing else for you. Since they aren't cheaper than actually booking your trips yourself, they are pretty much useless since they don't really oversee your trips for you.

Requested a quote via website. Got contacted from your team with a quote the very next day which was great. Requested some changes / alternative options after initial quote - no response for three weeks despite follow up emails and phone calls.

Truly a disturbing experience at this location . One that brings shame upon the whole flight center brand . Never before have a come across a travel agency 500% committed in getting their percentage . But to hell will the needs of the customer . Commissions first. Maybe give your staff some training . Like any training would be a step up from what they have now .There are hundreds of travel options . Some care about customers some build relationships to get repeat business. Flight centre northlands is not one of those companies. It's all about poorly trained staff after the Commissions.If I could less than 1 star I certainly would ..Traveller's beware