Flight Centre

Your website says you are open on a Saturday. We have just driven from Oamaru and you are closed. How useless is that? You are so busy" yet you cannot be bothered to even update your website."

Was a great experience by the Dunedin team. Everything was sorted and stress free.

If you want a travel agent with a no care attitude/it’s too hard to do/poor customer service , then this might be the place for you.

Popped in here for some information and we were assisted by Mikayla who was absolutely amazing! Helped us find flights home even to different airports, via two stops, and saved us money on what we had found looking online previously. She looked at various options for dates and times to get the best value. Really impressed! Thank you!

Great for planning your next holiday.I was treated like I was important. They listened and help me make my plans a reality. Everything worked perfect thanks to the staff that dedicated their time to make my overseas trip a happy and memorable time. I highly recommend.

Very busy time for this service. They weren't able to help me but I appreciate this is an extremely busy time... I will go back in the new year...

Terrible service for Dunedin. I rang over a week ago and spoke to a new person about matching or bettering a competitors deal. She told me to email them with the details and someone will get back to me. Despite 2 emails, no one has bothered. Very disappointing considering I have used them for years!

Flight agent changed without letting me know.Ignoring my emails.Insurance number won’t work to make an URGENT claim.Neither policy numbers I was given work.Not answering the questions I asked.Taking leave in the middle of an email discussion without letting me know.Not letting me know I won’t be able to contact them because they’re taking leave.Not letting me know who to contact when they take leave.All it takes is a group email “Hi I’ll be out of the office from these dates X - Y, please contact [someone] at [email] if you need anything while I’m away”EDIT: sent an email to the supplied address months ago, still no reply.EDIT: 10 months on I Have sent 2 emails to the customer service email Jordan provided me and I still have not received a reply.I was directly lied to about how much I was entitled to for a refund. They tried to tell me it was almost $200 less than what it should have been. I had to go through all my emails, past recipes and talk to AirNZ to figure out the correct number.Once confronted with the evidence the agent finally refunded my money.Be very careful about how much you are spending here as if you need a refund they will try take money from the top.

There is a huge sign in this shop saying they will match any prices you find elsewhere. We found a price (total) of $3800 online. For the exact same flights Flight Centre wanted to charge us $5100... when asked why the answer was this is our price..." despite the "we will match any other price" sign on the wall. I was dumfounded and not surprisingly we booked online... saving $1300... how is this place in business still?"

I can really recommend this flight centre!We had to rebook our flights several times and each time Hannah Freeman was reachable by phone within seconds and made the best out of our situation. An excellend service and very friendly staff! We always felt well advised!