Glassons

It was a terrible experience to visit there. Whenever I go to the shopping mall, I usually stop by this shop for checking new clothes or season sale. And I’m pretty sure I’m a regular customer. Most of my clothes or items from Glassons. Today I went there on the way to bank. I’ve just checked new clothes and season off clothes which is next section of fitting room. After I thought I didn't have any clothes to buy, so I came out of that shop, went to the bank, All of sudden the safety guard and the Glasson staff followed me. Then they said they wanted to check my bag. Then we went back to the shop and another staff member said they would check the bag because one of their staffs saw me carrying my bag in the fitting room which I've never had a foot in the fitting room. Even that area section. At that time, another kiwi customers touched the dress with his friends and said, Let's go to the fitting room and try it on." I wonder if they had checked their bags

Had the most lovely experience in this store with their sales woman Jenny ! The most lovely helpful experience I have every had at glassons ! I wanted to leave a review with their head office but was unable to contact ! But this woman deserves a pay rise. Thank you Jenny for all your help for the hens night ! Xx

I would like to give a big thank you to Motana from St Lukes store for her customer services and making my day i really appreciate how she solved a issue. from other store she was kind enough to help me Great professional skills love the way she thinks quick off her feet.. AWESOME MOTANA YOU ROCK!!!...THANKS A BUNCHAROHA

The music was too loud, made me want to get what I needed ASAP. Staff were reluctant to serve me at the counter as well and the one that eventually did, sighed before putting through my item.However the staff member on the floor/changing room was helpful when I needed to try something on with a baby in a pram.

Lovely clothes and the workers around the store were super nice and funny

As parents purchasing clothes for ones teen Daughters, “WARNING” you will not be aloud to assist/work with your daughters in the same dressing room (certainly not at the Albany store, currently). So “double” your time to factor in time spent waiting to be able to interface with your Daughter(s), over each and every item and be prepared for frustrating communications, depending on the dressing room structures, you may have to YELL back and forth to be heard as is the case at the Albany store. You maybe “spun” the line, “for Health & Safety”, inquiring if there’d been consistent problems by Mothers and Daughters the response was “no”, then inquiring if it was a NZ Government policy, no clear response but, of course, it’s not NZ Health & Safety because Mothers can assist their teen Daughters in other clothing stores, throughout the Nation.

Great selection of clothing and accessories. Very friendly competent staff

Lily and Phoenix from Northwest were so lovely and had the most amazing customer service! Lily went out of her way to help me find something that suited me, she was honest but was filled with ideas and suggestions, it was such a refreshing experience and I’m so grateful to have had the help from her!Thank you so much Lily!!! We need to see more people like you in retail, wish you all the best ❤️

Thoroughly did not enjoy shopping here. 4 Store girls stood around the counter bumming around just gossiping the whole time I was there. Did not ask if I needed assistance. And when I went up to be assisted it took a while to be noticed. When I asked if I could get a key to get in the changing room they all stopped chatting and just stared until one of the girls was like ,fine" with the most irritated look on her face. I'm sorry but I wouldn't call that professional or even 5 star service!"

Love glassons the girls are always so lovely and polite and as helpful as they can be.