Carroll's 3PL Logistics & Freight Transport

I am so so happy I went with Carroll's - The job wasn't easy, needed a Hiab to get to Waiheke, then down a tricky driveway and lift an outdoor kitchen over a house. Kevin the driver was nothing short of legendary. Same goes for Chris with the quote and planning. Don't often write Google reviews, but this team deserves all the praise they get!

Great company to deal with, Very professional, Quick communication and prompt delivery. Couldn't ask for more. Keep up the good work, we will be moving our business directly to Chris and the team, A+

I wouldn't touch them with a bargepole. I booked them after sending them photos of my location. They demanded full payment in advance which I did. When the contractor arrived, he refused to do the job stating there was a telephone pole nearby. Anyone looking at the picture must have been blind as a bat not to see the pole and book the job!! I trusted them and paid in advance as they were the only company who were free and available to do the job in short notice. In-spite of me telling them they had all the evidence before they booked the job, they refused to act ethically and legally. Zero attention to detail. They charge you upfront and bully you if you request for a refund for a job not done. There are a lot of companies who will do a free quote. Please do not use this company. Walk in the opposite direction.

The 1 star is for a management decision. The actual staff at Carrolls are super helpful, efficient and overall....great warehouse staff. However management at Carrolls decided to cancel our nearly 10 year old account (paying every invoice within 30 days without exception) and it was surprise to us the cancellation was due to us not shipping with them (to THEIR expected volumes) which was the FIRST AND ONLY TIME we were aware of their expectation (would have been different outcome had they told us we need more shipping" (duh!)!!!!!). They initially gave us about 6 weeks to clear our 25 sq mtrs (approx) of stock and extended to the end of January but management changed their minds early January and wanted us gone pronto and the final insult (after paying on time-every time was a demand to pay the final invoice immediately before goods are picked up...don't trust us!!! Sad

Fred from Carrols delivered our spa pool a couple of weeks back. He went above and beyond to get it as close as possible to where we needed it. (Max reach with his hiab). Excellent service, would definitely recommend :)

Good people,top service and they go out of their way to assist where possible. Cant beat their Door to door service in special type freight.

The truck driver delivering our spa pool demolished the letterbox of our neighbour. They said that if we paid for fixing this they would reimburse us. Carroll's were phoned 4 times and each time we were assured that they would reimburse us but still no payment. I would NEVER AGAIN use this company

Cant complain about the customer service, since there doesnt seem to be any.

A joy to work with. Everyone from initial contact (Ian), admin (Jakoba) to driver (Pete) was efficient & friendly with great communication. Pete carefully delivered my precious cargo right at the spot I wanted. Very happy with the service. Thank you guys :)