The Doctors Massey Medical

I call to book my appointment with Doctor Lee today as I’ve been her patient for the last two years, a unprofessional receptionist Ann answer my call and asking a-lot of questions as if I was been interrogated. Very poor service from Ann.

You have to pay when Pregnant , also they wouldn't see my 4 year daughter old because of a small bill I owed. The lady their was looking at my daughter like she had covid ( which she didn't ) and was fast to push her out door. Took her to a hospital instead and found 3 things wrong . Which I been to Massey doctors 4 times & they didn't fine nothing but were quick to push her out the door . Bad service & not child friendly either . I though pregnancy & children were free ?

Im not quite happy with the experience with the doctor, specifically dr Janice lee. My partner and I noticed how judgmental the doctor is, it’s disappointing. We are young parents with a little baby girl and the doctor had the audacity to ask our age and would talk in a tone to my partner and i.the staff and nurse were nice, i really felt welcomed but this was the first time i did not feel comfortable with a doctor. really disappointed.

Ignorant receptionists, made my mum cry because Leandra didnt 1 acknowledge she was there or call her name out, 2 gaslited my mum into thinking she was crazy and also treating her as a foreigner who can't speak english when she has been here 25+ plus years in New Zealand. We live in a new society now, hire people who aren't ignorant or racist. This isn't just Massey, almost every doctor place me or my family have been to is extremely racist towards Asian people especially after the pandemic. I've never been so disappointed in a space where they are suppose to take care of their patients. Disgusting.

Dr Rachel Appleby has been my GP for 16 years. I have found her to be caring, understanding, reassuring and professional. She goes the extra mile. Would recommend her to anyone looking for an excellent family doctor.

Very bad experience with the medical centre since last year.No appointment available for the next 3-4 days when you need medical services.I would have given 0 rating if I had an option.They won’t even check if you have any urgency, specially with kids.Never answer your call or give a satisfactory answer.Wouldn’t recommend them at all.

Very bad experience ,they are always busy never get a GP appointment on time when needed most.

Everytime I call to book appointment when kids are sick they’re always booked out , I always get referred to white cross or Westgate medical centre waste the time signing up there really .

I have been a patient at Massey Medical for over 16 years. Dr Jane and Dr Stuart have provided top quality medical care for myself and three children and to date they have been spot-on every time. Dr Jane really listens and I never feel fobbed off or forgotten about. Receptionists and nurses are awesome, friendly and professional. A great suburban practice where I never feel judged or leave the practice questioning their decisions.