Bathroom supply store

Edit: Literally the most frustrating shopping experience I've ever had? The whole process stretched out for months, with us going without a functioning fridge for weeks at a time. We eventually requested a refund and the broken fridge was collected. It then took 2 WEEKS of me repeatedly emailing and requesting the status of my refund before I received my $600. No sense of urgency, totally unprofessional, and no sincere apology from anyone. Never buying from Trade Depot again and warning all of my family and friends against them.---We bought a brand new, $600 fridge freezer from Trade Depot a little over a month ago; on the 23rd of February we called to say that the fridge half was no longer cooling. We waited a week (with no functioning fridge!) for repair people to come look at it and tell us it needed a new seal; it's nearly four weeks later and they have not returned. Our email enquiry was not replied to, and when we called again it was unclear when the new seal is coming (or if it's even been ordered), and when we can expect to have a working fridge again.We are really disappointed and frustrated, and do not plan to shop at Trade Depot again. All the staff we've interacted with are lovely and we don't blame the sales representatives, but feel we have wasted our money - we have been without a fridge for almost a month and had to waste a large amount of food which has gone off as a result of this.

Good selections and great prices, always cheaper than Mitre 10 for similar items. However the service is non existent. During peak hours such as weekends, it is impossible to find anyone to assist you. We were there midday today, barely seen any staff around on Western side of the store. ... Must have gone to lunch. So if you are an expert, know what you need to get and no advice needed, Bunnings would be the right place for you. But if you are a first timer, Mitre 10 is the one to go as they have experienced staff to give you useful info. A trade off between service and price when it comes to Bunnings. But with DIY Home renovations/improvements, you don't really want to get it wrong. This is the same for Constellation Store I went to just yesterday. Not to mention only one staff assisted checkout counters and rest are self assisted.(sumilar to the warehouse/Countdown etc)

Awesome best value and service

WARNING. Do not buy off seller. Brought item. Once they had sent it they told me that there's no insurance. I had over paid and offered the extra if the pack properly as i over paid. item turned up smashed, was but in a box with zero packing. . now they wont replace just said hard luck and they have also kept the extra i paid. on top of that now... they are trying to sell me another...really think im foolish ? ive started a complaint with trademe and now after the emails ive received im logging a claim with the courts. beware.. myself being a seller of many items these people dont care about customers knowing items will most probably turn up smashed

Very helpful both in person and on the phone!

We were the only people in the showroom. We walked in, we said hi and they told use what we were looking for was on the back wall. We were there for 15-20mins, maybe longer?and no one came and helped us at all. Two ladies just sat talking at the counter. We purposely drove 40mins from east Auckland to come and look for a new kitchen top. Willing to spend 8k or so. You've just lost 8k worth of sales because of your poor customer service.We went to another store which was much more high end and they treated us with respect. Will take our business there.

Bought a drill on Saturday had to return it on Monday as the trigger was broken. The two guys behind the desk were more interested in watching the cricket on the tv than being helpful. One of them was very rude aswel.

Very helpful and great service.

Service and customer support is average. Their range was limited to non existant for silicones, Tapes and Paint accessories. Mitre 10 Mega now over the road...kills them in all areas. We even moved out kitchen design from Placemakers to Mega Mitre10..due their service shoddiness.

Good selection of products. Not very pram friendly. Very narrow isles and lots of people scavenging through piles of fabric.