The Fono Medical, Dental, Health and Social Services | Henderson

I was hurt and angry as well after waiting so long to see the doctor but at last walked out .Had an appointment at 11.30am till 12.10pm and no sign of being called. Nurses and receptionist was so nice and I know its not up to them.So many patients came in after me and has been seen by other doctors and gone out.I have lost my hours at work as I went from North Shore .Please do something to fix the problem.

Was my favourite doctors for many years until the last year or two.Had a home invasion, my friend almost died. The Fono sent us all over Auckland, to all these places and wasted our time and we couldn't get a head/skull/brain x-ray anywhere, it's been over two years now, tried for about a year and a half.I needed counseling at another really low point in my life, I had been through a kidnapping, The counsellor they gave me abandoned me and told me she had more important people to deal with who were more actively trying to unalive themselves, I only got one appointment, really upset at what it's like now

The doctors, nurses, admin staff and pharmacy are great but I've been left with no choice but to move to another practice because schedule to see a doctor always seems to be full all the time! It's always between 3-5 days wait! By the time I see the doctor, I already feel fine or don't feel the need to see one. Just unacceptable for me and my family, I also had to move my daughter to another practice just because it's impossible to get a timely schedule for anything.

Please head office educate your branch managers on the responsibility to monitor and enforce the mobility parks! Forever seeing them abused and featuring on the Facebook page Disabled parking offenders Nz name and shame.

Have moved my family to another clinic due to a number of issues:- Facility space - Have had to park a couple blocks down almost every time I come in. Car park is usually filled with The Fono marked cars. So good luck if you want to park on-site. Your best shot is parking up at Pak n Save or at Harvey Norman. Not ideal when you have elderly parents or young children to take.- Booking - Ridiculous! Whenever I call to book an appointment the next available slot is either a week or two out. Common issue I see in the reviews. I understand medical staff are under a lot of pressure, but what are management doing about this?- Staff - Nurses were backstabbing other staff members whilst I was in the room. Unprofessional! Also Dr. Malia Funaki is probably the worst doctor you could ever go to. She was rude, didn’t communicate nor ask for consent before approaching me for a medical examination. My sister who went to see her couple months ago experienced the same treatment. Would not recommend seeing her.- On a plus - Doctor visits are affordable compared to other clinics so very convenient for families who are struggling financially. If you have no other option but to stay with The Fono Dr Lu'isa Fonua-Faeamani has been amazing!Hate to leave but it’s best we join a practice who are able to either do walk-ins or same day appointments.

Update I have been contacted by the GP and couldn't have been more pleased with her service. She really went the extra mile. I am going to stay with the practice for now and hope that great service continues.I liked this practice because the fees were affordable and most of the doctors and the nurses were great. Dr L'Ondine Tukuitonga was the best but it's been really poor ever since she left. My test results came back and weren't good but nobody contacted me even to say you need to make an appointment with the doctor to discuss them. When I rang to complain I got the feeling my complaint wasn't taken seriously and that it wouldn't get passed on. I made an appointment to see the doctor that ordered the tests and was told the first available one was a week out so another week to wait! Then, this morning I got rung and told the doctor won't be there that day and I had to reschedule for yet another day later and no other doctors were available either. I took the week off work to deal with my health problems but can't even talk to the first port of call until half way through the week!These guys couldn't organise their way out of a paper bag and I'm currently looking for a new surgery. It is a real shame because I thought they provided a valuable service for the community but not if the patient has to do half the work themselves.

Love the work you's do. Especially helping those in need of essential stuff for families. Keep it up.

I don’t understand why this is for health and social services but you have to be Pacifica for any services here yet they have a whole bunch of Caucasian people working here. Bit rascist and we’re in 2023 now, a lot of Maori, Indian, Caucasian and Asian family need help too. Stupidest organisation I’ve ever heard cause it’s only one lot of ethnicity allowed. Should change your guys name from “the fono” to “the Bolo”

Appointments always a week away, clearly too many enrollments. Needs a new booking system. I suggest saving a few appointments from each day instead of filling up your roster, that way if someone needs one on the day they're actually avaliable or atleast can be seen that week not the following.