Europcar Auckland City

Rental car has been requested with a GPS. Assigned vehicle did not have one, but stood our ground and it was swapped for one with a GPS.

Despite the power being out during our visit, Debra treated us very kindly and we were able to select our car without any hassle, huge relief!

Overall, a very easy and pleasant experience.- We did a one-way rental from Auckland City to Wellington Airport.- We preferred pickup at Auckland City, instead of the Auckland Airport, since we did not need a rental car while staying in Auckland. This enabled us to simply walk from our lodging to the rental car.- The pickup went very smoothly in Auckland City, with our car ready to go.- Our Compact car (Kia Stonic) was great, and was able to navigate throughout the North Island without any issues. It held two passengers and two large luggage bags in the trunk with the backseats folded down.- The return at Wellington Airport ended up going OK. There were not clear instructions about the drop-off. When I finally found the designated Europcar rental car spots, they were all full. There is no Europcar booth in the rental car park, but another company said to park anywhere and to notify the Europcar staff inside the airport. The Europcar booth was just inside the airport, and the staff reassured me the car was fine in any spot. I dropped off the keys and was done.- Invoice was as expected, with no surprises after returning.Would definitely recommend, especially as an alternative to the airport.

These people are so rude. When I went to return the car, they said that it would be cheaper if I refueled myself. They said “ you guys return time 10:30? Just come until 11. So I filled up and returned it 10:45. However, they charged us for 2 days. Because it was later than the original return time. When I visited there for talking about it they were with another employee and said the money would be refunded. However, the money didn't come in, and when I visited again, they told me that there was nothing they could do for me. They even laughed at what I said. I don't want to use it again.

Worst experience ever. I booked a long term rental (europcar offers 1-3 months long term) nobody seems to have ever heard of this, even though it’s on the website. I picked up the car at this location and was asked how I got such a good deal and there’s no way it’s that cheap (really rude to be told you’re wrong when you booked a deal online). They Finally gave in and put a pre authorisation charge on my credit card. The guy told me “you’ll probably be overcharged but just call and they’ll refund you” huh?? fast forward to a month later I’m charged TEN THOUSAND DOLLARS over the cost agreed. So they can charge your credit card whatever they want even though I preauthorised a certain amount. 3 months later after a claim through my credit card all is sorted. Wouldn’t recommend any rental you don’t pay for at the start since they can clearly charge whatever they want. Terrible way to treat tourists, since that kind of charge ruins the trip.

I called to hire a car for my trip to NZ 2 weeks in advance. They did not have a car seat for my 5-year-old. She said you could bring your own from Australia or rent one from rental shops here in Auckland!!! Remind you it's compulsory to have a car seat in NZ for a 5-year-old.

Took the whole morning to finally get a car. Was downgraded from what was booked, this was blamed on a glitch in the system. Manager not on hand to authorise any car at all. Returned an hour later and was finally given a car that was actually excellent. A very messy start but a good hire in the end

My wife and I were unable to pick up our car at our scheduled time the night before due to flight delays caused by Qantas (another review for another time). We were told by Europcar that we could pick up our car the next morning from 8AM. We had a 2 hr drive ahead of us due to a pre-booked tour and needed to pick up our car on the dot to ensure we got to our tour on time. We waited outside from 7:45AM. The employee managing the branch did not show up until 8:15AM, did not have their tablet charged, making us wait until it had enough power to sign our contract. We will need to reschedule our tour which may not be possible. On top of this, the price charged was a lot more expensive than we initially were quoted and included a deposit which we had already paid.

I called Europcar’s phone line to make a booking for a seven seater vehicle to pick up the next day in Auckland CBD. I received an email confirmation but I also called again in the morning to make sure the car was there for me. When I arrived at the pick up point the staff rudely told me they did not have the car and I needed to pre-book. I thought that’s what I did. They had nothing to offer me and were not very helpful.

Let's be honest: I give seldom a negative review, because I know people work hard and most of the time they're giving their best. This is also a fact for the people working at Europcar Auckland City (which gives them more as 1 star). But why only 2 stars?Because their opening hours don't match with the company information which brought me problems. For example: I've rented a car the 19th of March 2023 at Europcar Wellington and brought it back on the agreed day (within presented opening hours) which was the 24th of March 2023. No one was there; only a note with telephone number and where to put the key after opening hours. I left the key. Next day I had to be back because I rented another car for the week to come. Because of my experience on the 24th of March I called Europcar Auckland City in the morning, and a man told me I could only collect the car when I came before 12:00 AM otherwise they were closed (which wasn't according the presented opening hours). I rushed in and got the car, but when I was back in the Netherlands I saw that the staff had booked in the Wellington-car when they found it on March the 25th, altough I told them I brought the car back the day before. Because of this Europcar Wellington charged me for NZD 135,27 (€ 79,04). Of course I protested for this and they asked me for any proof, which is hard to find because this was unexpected.So... if you've to work with Europcar Auckland City, and there's no one around when you bring in your rented car, make sure you've proof that you brought the car within the agreed hours. Keep tank notes, make pictures with date on it, make sure you've a Google timeline etc etcLet's give you an update:After several contacts, with a very professional, kind and understanding employee, Europcar credited my creditcard with NZD 135,27. Case closed so to speak. I give Europcar a third star for this. However I don't change my review, because learning from it, other customers might avoid difficulties, anger and frustration.