T Galleria By DFS, Auckland

Due to the pandemic DFS is nothing like 10 years ago. There were full of tourists and shoppers here but now it's really quiet. But the staffs were happy and caring customers. Thank you.

Stop by today to see the new Celine shop. To find something for my sister. Look around in the shop and and tried many items while talking through FaceTime with me sister. Staff member, Parny was very attentive and helpful during shopping she made me feel comfortable during shopping and end up with purchasing a nice pair of sunglasses. My sister loves them. Then Parny showed me to Bvlgari shop and introduced to Anna she was very friendly as well. I bought a nice ring for myself. Overall store experience was very pleasant and lovely. Will be back again soon.

I came to watch the dragon dancers for lunar new year with my toddler in a pram. The doorman was super helpful and offered to carry my pram up to the entry without me asking. Once inside staff walked me to the lift and pressed the appropriate button. Great caring service.

My wife received excellent service from Peter and Fiona. They are friendly, helpful, informative and professional, with special thanks to Peter. He was very patient answering all my questions by phone even on his holiday. Highly recommend.

Absolutely amazing luxury shopping experience. Parny at Celine is an absolute gem and offers the high end service you'd expect at such a renowned luxury brand. This is what customer service should look like! I will be back!

Iris is good for service，thanks for her professional support and let us got the best gifts.

Bad customer service from Bvlgari !! 25 June 2023 at around 1pm, I was browsing Bvlgari jewelry and interested in a ring , the only staff who is a middle age lady was rude wouldn’t like to introduce the ring, not to mention try on. BV’s service was excellent and their staff was her first day. Huge difference!! Bvlgari staff needs a break from work.

Celine in Auckland! Most exciting part of my day. Had a great time wondering around and was assisted by Parny! She was so patient and most helpful great advice on style, thanks a bunch hun ❤️

Today I went to DFS and came across one of the best customer service experiences of my life.When I was browsing the Lancôme counter, the salesperson Weimei proactively approached me. She had such a kind and supportive demeanour that I immediately felt at ease. I told her what I needed and she gave me a very thoughtful recommendation. I was on a budget as it was a gift for my son's teacher and her recommendation was absolutely great value.After that she accompanied me to the Tom Ford counter. She wanted to makes sure the gift was gift wrapped exquisitely.I am not a VIP, but Weimei made me feel like a VVIP. I will definitely come back for all my gift shopping as I am full of heartfelt gratitude to Weimei for the amazing and fantastic customer experience.

Pay a visit to duty free shop in CBDUnfortunately because Covid-19 only ground floor is opened for public.Cosmetic stalls are not fully operatedStill full of customers thouVery big discount right now