OPSM Lambton Quay

The store manager Carla provides a terrible customer experience.From the first interaction, you can tell she’s not there to help.A few examples:Calls me up a day prior my eye check to ask me if it’s ok a graduate student and a optometrist checked my eyes at the same time.I said ok because I wanted to help the student. But when I showed up it turns out it was only the student that will be doing the eye test. I had to say no.Instead of explaining the product to you, she puts a video in front of you and expects you to watch it.She doesn’t provide you with the full information, I only found out that I could’ve got Rayban lenses with my Rayban frames because the lenses she pushed for was straining my eyes.When I went back to talk about the lenses straining my eyes, she asked me to wait, but all she was doing was standing there looking at what her other colleague was doing.Even though she said she would give me a call back in a few days, I had to call up for an update. Didn’t hear from her about a week later, at that point this was getting too much for me and I felt like giving up.Overall I would say the experience was terrible. I only gave an extra star because she tried to make it right and the final time I went back the other lady provided a better customer experience.

This year was probably my best experience with having an eye exam and ordering glasses. The ophthalmologist and staff at the location on Lambton Quay are absolutely lovely. Grace helped me choose reading glasses and sunglasses with helpful insight into the various tints and blockage properties of the different options available. Everyone in the office was friendly, courteous and helpful. Much appreciated!

Had a wonderful experience, amazing customer service from Grace. She ensured i was looked after and I left the store with a smile on my face because of her

Awful and inhumane customer service. “You’ve ran out your contract lenses while waiting for your glasses? go to the OPSM shop you BOUGHT your glasses. They don’t open today? Not my SHIT”.

At the start when Abbey was working there things was great. Friendly well organized staff and just overall great service.Recently however the service has been utterly slack staff not communicating and massive mistakes being made.First altering my frames that it no longer fit the lens. Advised to try for a week which no the lens kepted popping out. The company had to replace (which good they should) but there was no record on file about the issue making it hard explaining to the new staff there.Then when I got my replacement they were the wrong frame colour. Advising twice I would like whati ordered I was assured this will be done. 2-3 weeks later I pop in to find out not only did no one order them but there was a note to confirm if I still wanted the black frames. What irritates me is why didn't anyone follow up why isn't a customer listened to and notes made clear and why when I call the store the Store Manager has no idea whats going on. I was advised they would be in today from another store in Wellington. The manager now has to give me a call back and its just overall worst experience I have had and this was my first frames from OPSM. Unsure if its just the store and staff fault or this is the standard when you go to OPSM.Hopefully its all sorted but at this rate I am going to have to micro manage the situation.

Rude staffs, terrible customer services. The staffs made me very uncomfortable since the first second I stepped into the store in where I sensed race discrimination.

After some bad customer service at other optometrists around Wellington, I was pleasantly surprised with OPSM. Brad, the store manager, was very helpful, as was the optometrist who conducted the eye examination.In general they had a great selection of frames to choose from and also offer deals to customers with a Southern Cross membership.Highly recommended!

Easily the most awful opsm I've been into in Wellington. They will lose their business soon undoubtedly. The reason? The staff, i suspect its the attitude of the toxic manager, flowing through to the staff. As pointed out by other reviewers , the staff there are unfriendly and unhelpful. With so many better options around, why shop in a place with such an unwelcome vibe. They don't stock a lot of the better brands here either. Avoid.

Booked an online eye test and got confirmation. Within 30 minutes got another call from the store saying the appointment is not available. And the woman on the phone is not apologetic at all and far from friendly. Shocking customer service attitude!!! Will not use OPSM ever again!

Had an eye check up today with Tricia. They were lovely and all the other staff I interacted with in-store were friendly and helpful.