Premier Fitness

Great gym! Everyone is super friendly, the new owners are also great and have great communication :) Have chosen to move to a gym closer to home recently and they made cancelling our membership super easy and was done within 2 days.

Two years ago I gave this gym 5 stars for excellent service. But since the change of ownership this gym degraded to scummy practices. I had my membership cancelled 6 months ago, only to discover recently that they had kept charging me. I have called the gym several times only to jump hoops. I was told to call DebitSuccess, which wasn't my responsibility to do, only for them to tell me that the refund can only be actioned by the gym. At least DebitSuccess did tell me that the gym had not actioned my cancellation until this Monday when I called again. Everytime I have called only for the staff to tell me that the owner will call me to discuss the refunds. I want all my money back that they've taken from me, no one should have to pay for the gym's screw ups.It seems I'm not the only one having this issue with this gym, judging from the reviews.

Very poor communication, I started last year november, called so many times to cancel my membership and was willing to pay the fee of $150 dollars, no answers no response, I’m still paying for my membership and no one has gotten back

Signed up with this Gym in August 2021 , I have recently asked to cancel my membership I have emailed more than once and I have received no helpful response yet I’m still getting charged.The worst customer service , they have all the time in the world to post on social media but cant respond to a simple email. Getting sick of it!Shocking customer service!

Waiting for my membership to end. To the previous owner, he biggest thing for me was the service and maintenance of the gym. It was okay in the beginning but during my time as a member, these two areas needed(s) ATTENTION. I think some fitness equipment is attention and is outdated. However, I must say though, I notice a change at the gym and I definitely can see the new owner is making improvements. I noticed a spoke to the owner, at the time I didn't realize, and gave props to him. I'm honestly hoping the best for him, and I guess, small steps but surely. Here's hoping. I checked out the City Fitness in Ormiston and I was very impressed. Hygiene and Gym equipment was on point. Equipment was awesome. Spray bottles galore, which is awesome especially under this Covid situations. However, things are not guaranteed with variants. Especially that area. you are guaranteed, equipment will be maintained or customers will complain and advise. Now, I'm not one to complain but I do have an eye and would assume what customers would expect.

The new owners are easy to deal with and it was not difficult for me to cancel my membership

My daughter has been trying to cancel her membership since April ‘22 - was extended without her consent due to COVID (not her fault). After April phone call where they said “Instead of paying a $100 cancellation fee keep paying your normal membership fee for 8 weeks and then payments will be stopped and membership cancelled . We will also follow up with an email confirming this call.” No follow up email, no cancellation after 8 weeks so I email back in August (16 weeks after phone call) where they say “We will follow this up ASAP!” It’s now October, no follow up and she’s still paying for a membership she no longer wants!Would not recommend this gym…absolutely TERRIBLE communication!! Not Happy At All!!

Very Poor Communication. I was charged early termination fee. After 3 weeks of communication btw emails( They never pick up phone calls., replies after 3 /4 days) they said because of Covid they extended my contract without my consent which I wasn't aware and no one communicated this to me. They have been pushing this matter as it was debit success issue. Still chasing them with no resolution.I wouldn't recommend this gym. From the reviews I can see its just not me.

Exercise equipment are out dated need to be brought up to being more user friendly ,also think that a help or welcoming desk could be an advantage

Extremely poor gym. Small, old equipment, poor ownership/management. Cancelled my membership only to find out i was still paying. Attempted to communicate the circumstances of the situation to the now new owner only to get hung up on and sworn at over the phone. Disgusting behaviour really. Dont waste your time here. Plenty of other better quality gyms in the area.