Collision Connect Tauranga

Excellent service, great communication from the team at CC and my car was done within the respected time frame. I highly recommend their service. Thanks for cleaning my car team. Much appreciated.

I was recently using their service to perform some repairs on a minor literal fender bender, after doing some research on various TGA based body shops. After being overseas for a few years, I am out of touch with the places around town, many no longer in business or not accepting new work, so I was interested in learning who was doing some good work nowadays. I was a bit put off by some of the older reviews with the company, not that any business is usually perfect, but there were some things that concerned me with the reviews. After going through as much information as I could find, I decided to cautiously give them a call and see how they responded over the phone as sort of a secret shopper. First of all, they answered which is a good start, but I started by asking a few questions under a different name to see how they would respond to just questions and information like if they offered loaners, typical turnaround times, etc. All seemed good enough and some of the reviews indicated as they confirmed that there were admittedly problems in the past, but they were working to make changes to the business and repair some of that lost respect with the customers.I gave them a try and happy I did. Reception (despite other reviews) was friendly and happy to chat about the process and timeline. In my case, the earliest they could service my incident was about a month away, so I booked in for the service (my vehicle was drivable in any case), so that was fine, and confirmed I would be able to have a loaner, not that I actually needed it, but I wanted to test their process and the loaner itself for anyone else and possible future work should they perform well. $40 dollars is 40 dollars, but worth the knowledge and understanding how that part works.Glad I did, and word to them, this is the only thing that made me hesitate on a 5 star review versus a 4 star review. The loaner car given was quite a bit old, which I dont judge for, but the loaner should make the customer feel safe to use even for a few days and I did not find the vehicle safe for the road. Testing the tire inflation, they were over 8 lbs low on at least 2 tires (worst of the 4 on a calibrated digital pressure gauge) versus the OEM recommended tire pressure for this vehicle marked, which I could feel very uncomfortable and tipping in mild turns in roundabouts. Inflating to the proper level made it a bit better, but the suspension seemed completely shot as well. Also, on the very first drive away from the site, I was heading up the hill towards the TGA CBD, and the transmission (auto) lunged and surged violently as if it were a manual transmission and couldnt engage the gears and I nearly turned right around to take the loaner back when it finally made it up the hill with some persuasion and it settled a bit. Not very confidence inspiring and I would make that known in my review. This makes the customer uncomfortable because it makes me wonder what my response from the shop would be, oh, thats all we have, it just does that, etc. I didnt have any idea how many cars they have on hand, but even so, the cars should be fit for purpose and safe to be on the road. The car in question was a much older model Honda Jazz. It was otherwise clean enough and had some slightly dirty seat covers, but I can excuse that again, this is a loaner. I just wish the car felt and was safe to drive. Luckily in my case, I dont even need a vehicle as I work from home, but good to have in any case as the repair was going to take 5 days, and I had no real way to know I wouldnt happen to need one in an emergency in any case.Repair work started on Monday, and finished just before the end of the business day on Friday when I got the text message to return. I drove the loaner back to the shop and parked in their yard, indicated to the reception where the vehicle was parked, and looked over my vehicle briefly. Fair enough, that part was fine, paid my excess for the insurance, and drove home.

An absolutely wonderful experience from start to finsih.Gerard and his team were fantastic. The workmanship on my vehicle outstanding (stone chips on the bonnet and front guards). The ladies in reception were both friendly and made me feel welcome. Collected the vehicle and it was sparkling and shiny both inside and out. WOW. Thank you team for an excellent job.

Great comms and very genuine support, even dropping me off rather than leaving me to uber. Would recommend their work and their service ethics.

Such a shame to be writing this review. The panel and paint job done on our vehicle could not be faulted a great job was done. They advised us our vehicle would be ready 5 days after the agreed finished date, no courtesy car was offered and not even a phone call just a automated text. Although an inconvenience to us we understood that these things happen and no fuss was made. The way we were treated by the rude and obnoxious receptionist was unacceptable. My partner collected his vehicle at 12:30 on his lunch break from his 9-5 job. He advised that he had left his wallet at home but he would try to return before COB or would make payment as soon as he got home via bank transfer. She provided a invoice with the bank account details. Between 1 pm -4:30 she called 3 times and also called our insurance company hounding for payment. Payment was made at 5:45pm that afternoon as soon as he walked in the door. This morning the calls continued another 2 times before 9am. When I called her to advise we made payment last night she threatened to report to our insurance company. We made payment 6 hours after our car was collected.. She called us liars because we couldn’t make it back yesterday afternoon before they closed. A really disappointing and unnecessary way to treat a customer that is honest and made payment within 6 hours of collecting the vehicle

Was pleasantly surprised when I dropped into Autobody on Wednesday to be told my job could be booked for Monday and finished Thursday. I received a loan car for this period which was a great help.The work was completed Thursday morning and is perfect. Recommend this business.

Great service by the new team at Collision Connect. From the first consultation, they were friendly and helpful. I could get the car in here quicker than anywhere else in Tauranga (that was approved by insurance). They dropped me back home and delivered the car back to my work after the job was completed. The job was really well done and my pride and joy was cleaned inside and out. They had staff off sick, so the job was delayed, but they bent over backwards to help me out during this delay. Would happily recommend them. Thanks team!

An absolute pleasure dealing with these guys, right from the first moment they are professional, courteous and go out of their way to help you. The Job was exceptional quality and the car came back looking better than before the accident. There was communication along the way and car was ready when they said...Great job guys

Our insurance provider put us in contact with this company and from the previous reviews I was nervous about it. But, after my experience all I can say is what a fabulous experience. Very friendly and genuine staff who gave me a courtesy car and helped switch my car seats over. The repair job was perfect and they even vacuumed inside my car. I am completely satisfied and wouldn't hesitate to recommend. Thank you so much!