NZ Post Group

My parcel is stuck in east Tamaki. It is an expensive item and a birthday gift and I have been trying to reach them desperately since last week. No response. Complete lack of responsibility.

Absolutely atrocious NZ POST! I'm still waiting on a parcel that was ordered and picked up on the same day in New Zealand as the parcel from the states was bought... The USA package has taken 7 days and has turned up!! and according to your track and trace it has been enjoying a casual trip around Tauranga for the last 2 days....Sadly I can't do a NO STAR REVIEW but looking at the reviews and lack of comments from NZ POST it looks like your not concerned anyway.

As with all the reviews on here, customer service is appalling. I've got a package split into two boxes and have received the second box, but after waiting for what seemed to be far too long I contacted NZ Post. The email came back telling me they don't even know if the package they've already delivered has been picked up. Then I tell them that I already have 1 of the 2 boxes to which I am told that I can only enquire about my original package and not another one in the same ticket? The most dismissive support I have ever dealt with and absolutely show no sign that they actually want to help. It's currently level 4 in Auckland so I didn't contact them until 3 weeks after the due date! Terrible experience as always.

The overall quality of a service is measured by how it reacts to something that went wrong. NZ Post fails here in all aspects.When opening a ticket with them, you might as well be sending an email to God. They don't respond as though they have bigger problems to tackle.

Absolutely terrible. Still waiting on my parcel to arrive and it's been 33 days (usually takes less than 7 days and I paid extra for Saturday delivery but it didn't come). I've contacted them several times and yet to receive an update. This is getting ridiculous.

Fed ex sub contract nz post/courier my parcel delivery date changed 3 times within a week. Each time the tracker would say “with driver, should be delivered today’ each time nothing. I changed the parcel to “no signature” with the call centre because of the delays I couldn’t stay home again, three days before it was meant to be delivered. Came home to find a “we missed you” card. Frustrated I called the call centre who said the driver was told and just didn’t listen, another 7 working days later it arrived and I ran out to ask the driver why it was late - answer “I went on holiday” so my parcel just sat waiting for him to come back from holiday. He said there was no note to say leave it by the door and so he took it with him. Nobody cares!

Such a pathetic company policy and procedures. I was waiting for my passport to arrive, when called in the morning, I have been told that the driver will be in that area in the afternoon and will be delivered between 1pm to 1:30 and when I followed up around 1:30 to check how far the driver is, another lady said, we dont have direct number of the driver and will be delivered by 3:30 as he finish his shift around that". Seriously!!!!!!. I really wonder how can one person confirm that definitely it will be delivered by 1:30. I am not fussed and did allow the driver to give sometime and he delivers by 2pm but A JUMP OF 2 HOURS- from 1:30 to 3:30 is unacceptable. Cannot redirect due to security reasons and they are passports. Now if you are at work

The trash at most. It come over like attempted again and again and finally not put in the letter box in red card. I have no idea what they want I call that. Want to deliver now but they told me ok but It bot come that time. It important parcel for my business. Don't wast the time to call about the service center to call.

Not too great experience with NZ post. The drivers are so unprofessional that they cannot see which house they are delivering the parcel. their service is so lacking behind, even though its their company's fault. Seriously teach your drivers how to deliver service properly.