NZ Post Shop Orewa Central

Delays are unbelievable. Although, it's understandable due to the current crisis. The service is close to null. They do not make themselves responsables. If you pay for overnight delivery, they deliver 5 days later and no refund is provided. What's the point of paying extra for a service is not guaranteed nor refundable. Clearly, its all business for them nothing for the small business.

A complaint from a business customer of NZPost on behalf of our customers who were told they could not post their prepaid return labelled bag at this post office & that a courier must collect it from their home. This has never been the case in our 4 years as a NZPost business customer. This parcel has been paid for & is a NZPost parcel, you are a NZPost shop. Please educate your staff as the NZPost website clearly states you can drop prepaid parcels to post offices.Many couriers also don’t like picking up just one parcel from residential addresses.

Booked NZ courierpost with the appropriate dimensions. Took parcel in to be picked up as it was past the time our local driver does his rounds. The absolute wench of a lady behind the counter seemed annoyed and made mention it would not be delivered due to the rain even though it was an overnight courier. That's fine I thought, we'll let the depot sort it and they can make that judgement call. Obviously mentioning that irked her and she waited until 15 minutes to closing on a Friday to call me and tell me it was oversized and wouldn't be collected. I've since rechecked the dimms and weight and its fully within NZ courier posts capabilities. Avoid this store if you want any semblance of friendly service. The lady behind the counter really needs to retire as its clear she is thoroughly over it.

Horrible female manager..mid 30-40. Long datk. hair. Got my mail redirected there and she said you can't get your mail redirected you have to register. Ok so that's very strange. now my mail is lost! Not happy Jan! I paid a lot for that re direction order! She was very aggressive and mocking of me. Said in our universe that's real. Don't know which universe you are in. Told me to leave. Nasty as can be. Disgusting. Was waving me away. My mail was sent there and it's just 'somewhere' but not there.' Not only taking no responsibility but had no respect, no courtesy. She was mocking me and her treatment of a customer was so wrong and so rude.

The guy that appears to be the manager here is often quite dismissive and arrogant. Our family has had various mostly unpleasant experiences here. Even been told at 4.45pm that they wouldn’t process a very simple item to be posted after acknowledging that they were not yet closed….bizarre.I’ve also been told they wouldn’t accept a Freepost authority number for an online learning government parcel unless it had tracking. The organisation have told me that the post paid address card is usually all that’s required to post the items back. This post shop saying only letters are authorised. All very confusing.Will take the advice from someone else’s review and try Red Beach.-update- Red beach processed the free post authority package with no problems whatsoever, on the same day. We will definitely be using their postal service in the future.

Take a look at the other feedback about this NZ Post site. There is one common issue it seems. The arrogant woman behind the counter! Well today it was my turn. This site (and the older man and women staff members) is letting NZ Post down! They are arrogant, often rude and offer no customer service what so ever. Today we have a storm in Auckland. I missed my courier pick up so called this NZ Post shop (within the Paper Plus store) to check they were open. The phone was answered by a man who I believe is the owner. He was OK on the phone. I asked him if they were open. He said yes. I advised him that I had some packages to drop down for the courier to pick up and asked if he was expecting the courier as usual. He said he was expecting him as usual and I advised I would be down shortly. I jumped in my car (in the storm) and drove down to the store. I handed my packages to the young lady at the counter. She was polite and advised that they were not able to take prepaid packages over the counter and that I would have to get the courier to pick them up from my home. I advised that I had called and checked in with the owner and he had not said anything about this. She said that was odd because it was his 'rule' and she advised that he had just left. I asked for his phone number so I could call to sort. She did not give me this instead going out the back and coming back with the always rude arrogant woman that works there as well. This woman advised the same thing. They would not take my Courier Post packages over the counter. I explained about my previous call to the owner and she basically said it was my fault because I never said on the phone that the packages were prepaid. This woman has NO IDEA what customer service is! Normally one might assume she was having a bad day but she is famous for her lack of customer service, her rudeness and her arrogance towards members of the public. God knows why and how she still has a job. She calls you sir but you can hear it is not genuine and there is little to no meaning or respect what so ever and she cares little about public service. What really peeves me off is it would not have been difficult to just acknowledge an error was made, take my packages for the courier who was coming there anyway to pick up the days mail and packages. No skin off their nose at all. To the young lady behind the counter..... get yourself another job. You have potential but not working with this team. They are not capable of teaching you about customer service or other skills necessary to deal with the public. You are wasting your time there and to you, I am sorry I lost my cool in front of you. I am usually a very placid and respectful bloke but today, dealing with such poor service just led me to lose it.

The older woman behind the NZ post office counter is extremely rude. Had parcels supplied by Go Sweet Spot (an NZ courier company) who provide DLE bags and shop through NZ post. The lady behind the counter denied my parcels, even though they fit well within the DLE size she showed me AND they are approved parcels by Go Sweet Spot who are partnered with NZ Post. Have been sending these out in those DLE parcels for almost 2 years through another post office with no issues. Will absolutely NEVER post in Orewa again - the lady behind the counter has no customer service skills, I see many others on Google have left reviews about her behaviour. Why is she employed?

It's interesting to note that a review I wrote in July 2021 has been removed, both from this site and the Paper Plus site. Needless to say, the review was not positive and highlighted the extreme rudeness of staff, one woman in particular. I have complained to NZ Post, no satisfactory resolution however.

What on earth is happening to NZ Post? I went to drop of a courier parcel to catch last courier and they would not take the parcel because it had been paid for already. They are a NZ Post shop but would not take a NZ Post product. They were less than friendly about it too. What is the point of having a NZ Post shop that you cant post at?