Tomuri & Co

Don’t usually surprise the Mrs with flowers but on our 10th wedding anniversary I decided to fork out $100 on a bouquet.The bouquet was pretty thin. Not much going on. Not a lot of colour. Not a lot of flowers. But the wrapping was pretty good. Made it look fancier then it actually was.2 days later everything had decayed quick. On the 3rd day they were thrown out. I expected it to last at least a week. Especially from a shop who only sells flowers.I’m sure you’d get better value and better longevity out of something from the supermarket.Here’s what’s $100 got me. Sadly didn’t take any photos of the dead bouquet 2 days later but rest assured it would have been more entertaining flushing the $100 bill down the toilet.

Do not order from this shop, worst customer service I've ever experienced and it's no wonder they have 2.8 stars on google as well as an NZ Herald article that comes up when you search worst florist in Auckland". No florists in Auckland have such low reviews

I ordered four bouquets quite last minute today. I requested for delivery as well. I left it to Joycelyn and buoy I was thoroughly satisfied with their service, care and the flowers of course. The bouquets were soo beautiful and the people who received loved them. The team at Tomuri made sure they followed the instructions to the dot and delivered all bouquets today. Exceptional service.Please don’t go by their rating, give them a chance and you will not be disappointed.

Bought the $90 bouquet online delivered to a CBD address.Bouquet is bigger than expected and in very good health.Delivered on the date as per order and it arrived around 1pm.Before and after photos (After 8 days) show how the flowers age. The big ones (Carnation?) that was open upon delivery wilted after 5 days. The roses, lilies and snapdragon are still going. Flowers do require to be put in vase and water replaced every 2days.I would definitely buy from T&C again.

About two days before the Valentine's day, I ordered a single rose through the online to gift to someone special to me. However due to technical issues on the website, that never happened and I never received an order number.When the staff first explained to me that they would refund my money in a few days, I was simply shocked, as I didn't feel any effort was made to resolve the problem. I have a feeling that other stores would at least try to do so, but it seems that Tomuri & Co is different.I requested them to wrap the roses I purchased at another store, but I was disappointed that they were not able to do that either. However, I understand that it is company policy that it is not allowed.I do admitted my attitude was poor towards the staff members, and the store was busy at the same time. I am just disappointed that I couldn't have the best possible Valentine's Day this year.

This place is my go to when I need flowers. I’m local so I usually just collect from the store where they are always busy but everyone is lovely despite being rushed off their feet. Their bouquets are always beautiful and are exactly as described and pictured and every personalised bouquet I’ve ordered has been perfect. The flowers have always lasted a long time and I always receive positive feedback from the recipients. Thank you Tomuri team, keep up the awesome work.

The lady is so nice!!! The flowers are very fresh and in very good quality but in very affordable price. Thanks so much for making my day.I’m so sad to see there are some rude reviews. Hope everyone can show some respect to each other.

It was my husband's 60th Birthday on Saturday. My sister in law ordered flowers online from Vancouver.Flower arrived in an oversized round vase with not enough water. Today is on Tuesday and the petals are falling off! I have seen most of the reviews and reply from owner. He will have some sort of excuse for these once as well.I wouldn't recommend this place. There are other florist who do exceptional job.Save your money!!Here we go I posted this review on 10th Jan. Owner is replying today on 27th Feb asking to return flowers for refund!!

I wouldn’t recommend delivery from this place as I organised a bouquet to be delivered for a 60th birthday back in February and even though I booked it a few days in advance, it wasn’t delivered on the day. However the company did deliver it the following day, along with an additional bouquet as their way of saying sorry. Doesn’t have quite the same effect as having flowers delivered on the special day, but I did appreciate their effort to “make good”.However if you are prepared to pick up your bouquet I highly recommend these ladies - the flower arrangements are really gorgeous and that’s why I keep going back. Their ready made bunches are beautiful and if you ask them to make you something customised they can make it super stunning. So definitely check them out if you’re looking for a bouquet for a special occasion but I’d hesitate to rely on their delivery services again.