Armstrong Smarter Security

Customer service & replies need to be much better. Rang another company & had it all sorted straight away

Good service. Reliable. Done the work fast. Recommended.

Very helpful and kind service from Andrew. After having trouble with our door at work (and thinking it was an emergency) - he came in and sorted it even though he was fully booked for the day. Thank you very much.

Fantastic service. My request was fairly complex and the girls in the office kept be in the loop the whole time. Great work team.

In response to your reply; whilst you appear to be apologetic you then go on to assign blame towards me the customer. Yes you are right I did incorrectly state that I needed keys cut not realising that there was no actually locking mechanism - but this does not excuse all of your excuses!! The fact of the matter is, the job was booked in on 3 seperate occasions (this is beyond the initial visit) and each occasion your company failed to contact me, out of curtsy, to inform me that you were not coming- for what ever reason. To remedy the situation an apology that did not assign blame in my direction would have been more appropriate here - poor customer service is just another failure on your part.Ordered a lock in November and it’s now late February, now I understand that there is supply issues but I’ve had to chase Armstrongs for updates for months now and have been given a different story every time I ring. Having dealt with multiple different people each time I’ve rung I’ve been told 3 times now that the lock is in stock - had the job booked in only to have them not show up!!!!! Once again I understand supply issues but on none of these occasions have they had the decency to call me and inform me that the lock hasn’t arrived instead I’ve waited at home for them to arrive like a muppet. Would not recommend and if I could give no stars I would.

What a great job done. The technician arrived a few hours after I lodged the job and knew exactly what I wanted. Completed the job as well as attended to some other issues that I sneaked in after he arrived. Well done, would definitely use again.

Went in for a simple key replacement. Had to change the rusted out lock as well. Went after 5pm, no drama really helpful and cheerful with it

Customer service and basic replies need work. Requested a quote. Initially came back quickly and then heard nothing despite following up. Went to another company who sorted it the same day.

Wouldn't recommend. Seems too busy to respond...

They wanted to charge me $477 after hours call out fee to Levin. Daylight robbery. How do you warrant such a rediculous price!?