Northern Arena

Unfortunately as much as I recommended this place and I got them over 10 members fam and friends we will all leave from thereI called to put my membership on hold coz I went for surgery and now they said it’s not noted on you account and we tried to reach you yes they did reach but I didn’t pay attention to the emails coz I knew that thing already got sorted I didn’t even knew that was for that reason they kept charging me and it was over $500 that I had to payWhat I can say they lost client and over 10 people they will be leaving soon coz what they did.Well done team

Thank you guys for the amazing experience for teaching me how to swim better and for me, me and my parents can see a really big differenceAnd this may be a little embarrassing for my instructor Thank you so muchMcKenzie/26 for being the best instructor EverThanks

This was my first visit to Northern Arena.Food can be bought onsite.Parking is a major head-ache & can get full.They have extended parking but this also fills up.Its a bit of a walk if you don't find parking close by with the kids.A place for the whole family.Wheelchair Friendly.I don't find the front desk very approachable.They give you the feeling you bugging them when approaching.3 - STAR rating. (Because parking is a major problem)*Photos attached of the Pools*.Date: 10/20/2022

Staff is highly motivated and involved. High quality swimming lessons and awesome building. Also wanted to add that my experience with the front desk was really easy and was assisted quickly.

Front of house staff not very enthusiastic and quite rude, prices are quite high and also don't cater for people paying in cash as they can't figure out the payment side of things without a card on file which is a nightmare for grand parents wanting to pay cash. Instructors are lovely and friendly and great with the kids.

The best swimming School in the area. Highly recommend them if your kids want to take swimming to the next level! Teachers are also fantastic :)

Still one of the nicest pool in the Auckland region. They have a very nice setup, the pool facilities are first class.

North Arena is a worst gym I've ever been.It got old equipment , not enough weights.They keep raising fees but never actually invest in equipment. Outdoor area is useless unless you’re doing classes.POOL is ALWAYS BUSY. You can only come at 12pm, the rest of the time it is either extremely crowded or closed with kids competition or whatever. So you basically can’t use it.Unfriendly and rude staff, honestly most of them would benefit from customer service training.I was on flexible membership which was advertised as “cancel anytime” but as soon as I decided to cancel they were like okay you need to give us 30 days notice. Misleading 100%, they say whatever to make you sign unfortunately.They did everything so that I would never come to this terrible place again.

I've been a member of Northern Arena for almost 10 years and absolutely love being part of this big family. Fantastic facilities, training options and trainers. No hesitation giving Northern Arena a 5 star rating.

Took our son here for two years, had constant problems with Northern Arena overcharging.Owed $63 one week, two weeks later supposably owed $179….They refuse to make amendments and threaten us with legal action as well as failing to provide us with invoices that these costs have allegedly transpired from!@ $23 a session - how could $63 change to $179 in the space of 12days - any answers guys!??Scammy behaviour and they will lie through there teeth about it when called out. They just demand money that doesn’t belong to them and will triple your bill if your not paying attention. They will also charge you long after you have removed your child from there systemTwo years and he can’t swim and almost drowned under there supervision in which we removed him from there services.Highly disappointed and do not recommend Northern Arena to any parents out there trying to get there loved child a necessary life skillThe one thing you don’t want to be as a business - bad service and bad pricing as a package.How in two years did they fail to teach my child how to roll on his back and float to save his life???? Yet alone swim????? They are far from ‘ Professional swim instructors ‘They yell at the children with attitude, it’s appalling. They made my 7 year old sit and watch because they couldn’t be bothered to teach him.Our son is 7 years old, his sessions as of July 22 should have cost $23.We have invoices showing them charging us $42 - for ONE 30minute group session.STAY AWAY IF YOU CARE FOR YOUR CHILDREN !!!!