East Coast Bays Doctors Limited

Dr. Monique has been my GP for 12 years. She is very caring, understanding and patient. I have an illness that requires a lot of monitoring and she always asks about how it's going and if I need any of my regular prescriptions.The wait times can be a bit long sometimes but the level of care is more important for me.

Extremely unfriendly inpatient receptionist. I haven't even seen the doctors but have decided not to enroll after talking to the receptionist. What a bad representation for the professionalism of this clinic.

We are with Dr. Wong for around 2 decades and since received services and care same as 20 years ago, we are still visiting the same door. Doctors there are giving warm feeling and their compassion, humanity, empathy are the help to heal our sickness..

I cant speak highly enough for this doctor's surgery, A1 care...my whole family is here and we have had nothing but incredible service..thank you

We were't able to book by phone after multiple attempts (no answer). We booked about 4 days in advance online (in desperation).They rang 3 hours before hand saying their online system had not allowed enough time for the appointment.We arrived 30 minutes early. We did not get to see the doctor till 50 minutes after our appointed time.The issue seems simple - they are too busy and booking in more jobs than they can handle. They need to review their booking policy.The staff were friendly and apologetic. Parking was easy. There was background music playing white helped pass the time.

Liz was very unfriendly receptionist and lack of costumer service. We felt like not to enroll here.....

I have been a patient at this Practice since it opened. Staff have always made efforts to understand, appreciate and identify with my needs. The doctors have always, always put me first, as they should. I find the fees charged compatible with other practices in the area. Appointments by arrangement is standard practice these days. I have never , except on one occasion had to wait longer than 20 minutes pst my appointment time. I am very comfortable with the care I receive at this practice. Confidentiality has never evr been an issue.

My boyfriend is a patient here and after recent experiences he will be changing doctors asap. I witnessed his doctor being very rude and abrupt when he was trying to explain his pains and feelings during a consultation. I was shocked at the way she talked to him. She did not create an open and welcoming environment, he did not feel comfortable expressing his issues with the way she would cut him off and unvalidate his pains; as well as other health professionals opinions that he mentioned. Initially she also acted as if he was faking the severity of his injury and didn't really need time off work or decent pain medication. Very dissatisfied with the quality of care and treatment here. We would leave a complaint with them directly but there isn't an option on their website or drop box in the clinic I believe.

The few times I went there is pretty busy . Also it will be very helpful to have their email address in the website cause it made easy have contact with them rather than call all the time...does anybody have the reception or nurse email?

The first time I went to a GP, I went to east coast bay doctors. Doctor Huang gave me some antibiotic pills for a small lump in my skin, which caused my stomach bloating, I burped a lot after that. Later I went there and told them about it, but the doctor said it was a common side effect. I started feeling my stomach was not as well as before. Now, after about two years, I feel intense stomach pain and went to a new clinic, the new family doctor told me it's because the antibiotic pills doctor Huang gave to me ruined my gastric mucosa, which should protect my stomach from being hurt by stimulative foods. I start taking some medicine to resume a healthy gastric mucosa, but the process seems slow and the stomach pain tortures me everyday. Now my stomach is so painful that I can not get asleep. So my suggestion is not going to this clinic, or your health will be ruined.