King Living

Bought a sofa and ottoman, it was very poor quality (both the fabric and cushions). After over a year of negotiating with head office, I have finally had the sofa collected and received a full refund.Esther is amazing as others have said - her customer service skills are awesome.I wouldn't shop here again though.

The best furniture store in NZ. The staff are so lovely and took their time to go over my needs, I felt well looked after and not hassled to make a purchase. The couch arrived on time with the sales staff predictions even with Covid, and I am over the moon with the quality. Will be back to get more furniture soon!

We are very pleased with the service from all the Mark Bain and team at King Living. We had a problem with fabric which was attended to with no pushback from them and now very pleased with the very comfortable suite. We will definitely deal with King Living again as the customer service was second to none.

Beautiful new Marble table has what appears to be water marks on it. After contacting King Living Charlotte was very friendly, polite and efficient. Initially the customer service team she reached out to didn’t respond with a resolution. However, Mark the showroom manager, has followed up and rectified the situation. I appreciate the follow up and customer service in turning this around.

Bought a $9000 2-seater sofa from King Living 4 years ago. We were told by the salesperson that both the electrics and the frame were covered under warranty for 25 years. This was one of the main reasons we purchased - the peace of mind that we'd be covered if anything went wrong. The electrics in one of the sofa's failed, and they told us that the warranty was only 2 years.After much back and forth communication, them asking for me to remove my Google review about this issue (which i did), and with me having to threaten to take them to the Disputes Tribunal (under the Consumer Guarantees Act, i argued that a $9000 soft should have electrics that last more than 2 years), they agreed to cover the cost of repair.But they kept saying it was a gesture of goodwill, and that no further repairs would be covered. I kept saying Sorry

First of all, King living should be thankful to have a person like Esther who knows what the best customer service is!I have waited for my sofa for 4 months but end up getting delivered with several black marks on them. I was very disappointed as it was more than $5k and there was certain level of expectation about the product with that price.Esther handled really well with this issue and she even totally understood how customer would feel with the situation.I would give zero star rating for getting a faulty product with 4months of waiting but Esther deserves 5 stars therefore I compromised with 4 stars.*** King living, you should be ashamed of your standard practice regarding how to handle with faulty products.

We've just placed an order for two sofas and I can't rate Marine's customer care highly enough! She provided layout options to help us choose, got a heap of fabric samples in the post the day I ordered them, and was super responsive with all her communications. We can't wait to get our lovely new furniture.

The outdoor furniture (couches, porcelain tables, look great, well made and comfortable. While supply and delivery takes some time, it is worth the wait. Service and follow up has been awesome.

Ahmed was a fab salesman. Not pushy but attentive, informative and thorough. I wished they had more vibrancy in their velvet colours, but we have been looking for a good corner couch with good depth and choice of velvet as a covering for months so we’re very excited to find it. And the moss green is a great colour. Can’t comment on the quality of the couch til it arrives but three month timeframe for delivery is quick in these Covid times. A very pleasant shopping environment and the sale price was really good. Also the couch looked bigger in person than on their site so it’s so worth going in to see them. Very happy.

We purchased the King Living Max with the ottoman after viewing online which was a bit scary but the team there were absolutely fantastic. We received professional, helpful and honest advice and our enquiries were always answered super promptly. We are absolutely delighted with our purchase. It arrived on time and is super comfortable and really stylish. We love the modular design as it works for family TV time but can be easily configured for entertaining. Rating 10/10 for the sofa as well as the customer service.