Freemans Lodge - BBH

This hotel is actually an emergency housing.. rated no stars (but one star) as can't put no star. There is a male that lives there, who harasses young lady's who live here by them selfies.. management here are rude and unthoughtful.. also their laundry room is dirty with a washing machine and dryer that smells unclean and do not work properly.

I booked (over a month in advance)a double room which looked ok looking at the pictures on their website. But when we got there it nothing like what I booked. The room we were given was out off the main house and smelled like it hadn't been opened for weeks, smelled damp and musty. There was a sheet & a single bed cover on the double bed, & no towels. We had to ask for them and they gave us a couple of blankets & towels, but we had to go and get them. Some of the blinds never came right down so not private. The toilet and showers were in the main building so had to walk between the two. Pictured is the room we given. At least it did have a heat pump which was needed as there was a very large gap under the door & a gap in between one of the windows.The only thing going for this room it looked pretty clean and was quite.JUST A WARNING, don't hand your license over to these people, I made this mistake & like me you might not get it back. It is illegal for them to take your license, ok to note it as ID but not aloud to keep it. It will cost you if you live in NZ $40 to get a new one. So what they are doing with my license who knows. Have been given a return address but won't send it back to me.Thinking that court action is going to be nesarsary. What a hassle.

Stayed in a dorm room shared with one other female, didn't realise the dorm rooms have no locks. Woke up around 8am to a male staff member entering the room without knocking or announcing himself, lingering then leaving. When I was up and about to get changed at 9am the same male staff member entered the room and seemed startled I was awake. He then asked if I wanted to extend my stay.I left pretty abruptly after that. I didn't feel safe with no lock on the door and absolutely not safe that male staff members (or any gender) felt like they could enter rooms while young female customers were sleeping.

The place was quite bad. The door code didn't work multiple times. The rooms are nothing like pictures. Everything is very old and dirty. I had some hairs on my pillow. I stayed in the private room in the garden but feels like I'm sleeping in the tent as you can hear everything in the garden. The bathroom was disgusting. kitchen was quite ok.

We booked the same day we arrived at the airport and they wrote us back in a sec. The place was clean and comfy. Me and my friend were in a private room, we had all we needed. The man at the reception was very kind to us and lent us chargers for our phones and also let us had a late check out. We absolutely recommend this place to stay near the city center.

I’ve been meaning to make a review of this hostel for a few weeks as I stayed there mid February!After having been to a few other hostels in NZ, this is definitely the worst by far, even compared to bigger ones that sometimes are a bit impersonal.The place just looks like it’s breaking apart & that the owner does not care.Cracks all over the place & painting peeling off & a mouldy smell especially in the shower.I also saw the owner come in as I was about to leave & she was really rude with her staff & complaining about everything... maybe they should start by looking at what they’re not doing right before criticizing their staff...

The location is walkable for most of the CBD. The lodge is generally clean and fairly quiet. Parking is available on street, with a 2 hour restriction between 8 and 6, Monday to Friday. The kitchen area appears to only be cleaned once a day, so can get a bit messy of other guests don't wash up. The only issue that was not ideal for me was some of the other long term guests in the shared dorm had developed a funky smell. However, I managed to change bunks and get away from the shell. Considering the cost and location the lodge is good value.

Stayed here for a night, accidentally slept in ...very sorry btw and the person in charge was very nice when we left. Got ready in 10 mins and didn't say anything about it! It is a hostel type of thing so don't expect it to be luxury, its more like a nice couple of days and go out and see the city has to offer. Also a 5-10 min walk into the city so that was awesome.

This building is not up to code to be a legal accommodation business. There are no fire sprinklers nor fire alarms. Mold on all ceilings walls window frames. One small room heater on kitchen wall to heat the whole building. Missing windows toilet paper wedged in around those frames. Rotting flooring in kitchen and bathroom. There is no insulation....

I had booked accommodation here for four nights via hostelworld.com. I paid a deposit and arrived at the property exactly at the time I told the property that I would be arriving at (3pm). There was not even one staff member at the property to help with check in and so I had to call the owner. (As a side note, what do international guests do who don't have a New Zealand phone??)Originally the room I booked was a twin bed private room with a shared bathroom. The owner tried to tell me on the phone that I was to use a dorm room with 4 bunk beds that didn't have a lock on it. The owner said that a guest had only just broken the lock to the door. I was very very unhappy with this situation as I specifically wanted that type of room.The owner said that he was going to arrive at the property at 4pm to discuss it. I wanted to cancel the booking before he arrived due to him making me wait for an hour, but decided to wait until he arrived to discuss it and see if any alternative arrangements could have been made. When the owner arrived I told him I wasn't going to accept any other room other than the one I booked, especially if there wasn't even a lock on the door. The owner simply told me Oh well