Michael Hill Riccarton

My wife and I got a very pushy saleswoman who excessively and unpleasantly gave us some recommendations while we were not interested at all. I bought a bracelet and even paid more for resizing (seems awkward!) through a care plan which warranty nothing!!! I was so disappointed that I paid for an insurance plan that is not going to benefit us in the long term. So I changed my mind immediately and refunded it the day after. Am happy with the refund policy they have and just refunded it with no question.

Appalling service. Went in to buy a bracelet for my partner, but couldn’t take it with me straight away as it had to be resized. No one called me to pick up the item and it had been a week or so.. I decided to call and ask whether it was ready, and turns out it was ready after a few days. The day I came back in store to pick up the bracelet with my partner, the lady who served us kept on asking personal questions. She proceeded to be very pushy and pressured my partner to buy an engagement ring and set up a payment plan… You absolutely can’t and shouldn’t pressure customers to buy things!!

And the award for worst customer service goes to...Michael Hill Riccarton. The lady's at this store have zero, and I mean zero, customer service skills. Extremely rude, aggressively pushy and out-right disrespectful staff.If you want to shop at a Michael Hill store, go to the Northlands store. We went there on the same day and they had excellent customer service.

If I could give Michael Hill negative stars I would, this experience happened quite some time ago and by the look of the reviews it sounds like it’s pretty common, I came in with a mate who was there to buy a gift for his girlfriend and while he was looking I started chatting with one of the male salesmen that was working, this salesman in particular was the only good thing about the experience, I was considering getting a basic silver chain around the 300-500 price point and he was very accomodating showing me exactly what I was looking for until I had narrowed it down to a choice between two, as I was chatting to my mate and making up my mind on which chain to get a female salesperson comes up behind me and puts a massive gold chain around my neck and starts telling me how good it looks on me, I humour her and say it looks expensive to which she says not really. When I ask about the price she tells me $4000. I say I’m not interested and she then asks how much I can afford per week then recommends I get it on finance because it will help my credit score, at this point I start to ignore this crazy lady and she realises she will not be able to drain my bank account so she leaves me alone, I did end up buying the silver chain from the male salesperson because he was chill but I think his sales style is the exception not the norm there.All in all I find the customer service experience at Michael Hill extremely predatory and manipulative and feel sorry for anyone who makes the mistake of shopping for an engagement ring there as I’m sure these aggressive sales techniques get taken to a whole new level in that scenario. As for the staff I imagine it’s not entirely their fault and they are likely pushed to use these predatory sales tactics by out of touch management with unrealistic expectations. To summarise avoid this place like the plague. Cheers!

Horrible service, was in with my partner buying a bracelet as a gift for my birthday. The sales lady was mean and condescending to my partner. And the bracelet has now broken, les than 6 months after purchasing it. Will never ever buy from MH again. And will be glad never to have to deal with their pushy and rude sales people ever again :(

Asking too many questions, and personally, this is not their business, for what? Targeting? very annoying, I said I already have 2 rings, and they asked: do u want another one? Excuse me? Hallo? Well, I answered always something new for the girl. They just walked away. Just lose the shopping emotional.

Came in on Saturday 8th July, just came in to get what I wanted for a gift, I had this guy trying to up sell me like crazy....like over the top crazy, I mean it's great he must have thought I was rich and all haha, but just be happy with the sale you are getting mate

When are Michael Hill going to digitize their warranty system?? Absolutely ridiculous that you pay thousands of dollars and hundreds of dollars for repair warranties and they are not backed up by a fool proof modern system. It is clear they are hoping you will lose your receipts sp they don't have to honor the warranties. 2 stars due to when getting the jewelry checked + cleaned the staff were friendly, chatty and didn't try sell anything to me.

The staff and incredibly pushy and rude and don’t take hints that people aren’t interested. My partner came in ALL HE WANTED was to get his chain cleaned. One sales woman who came up to us took his chain and asked if he was buying me a gift.He politely declined her thinking she would take the hint but no. She asked when my birthday was, how long we had been together which is fine but then started asking how much money he makes which I found rude.My partner and I played along and kept saying no but then she started discussing payment plans for diamond necklace that we could never of afforded. This woman was not getting the hint that both me and my partner were uncomfortable and not interestedShe then asked my partner to go get his license so he can set up a payment plan, he was very hesitant, she then said I would stay with her which made me feel like a hostage. I said I would go with him but then we realised we would need to go back and get his chain.We went back and said setting up the payment plan would take 10 minutes. It was around 1ish and my partner and I needed to be somewhere by 2pm. My partner and I went along with it but were obviously uncomfortable and kept awkwardly smiling. When she asked for payslips and he couldn’t access them she asked him to call his bank! Completely ridiculous.When my partner told her how much he earned yearly and when he told her she pointed to me and said “she probably makes more than you” which is a completely inappropriate and belittling comment to make especially for a grown woman . I ended up texting my friend to call us saying it was an emergency for us to leaveTeach your staff to read customer behaviour, take no for an answer as it makes customers uncomfortable

Went to Michael hill just to browse, but straight away got asked if I could try some stuff on that I was taking interest in. Even though I don’t mind trying, felt very pushed that I needed to try something so that they would make a sale. My partner took his chain off to get cleaned, the lady noticed that it is an expensive chain and told the salesperson I was dealing with to find me something expensive for my partner to buy me which was very awkward for both my partner and I.The lady then told my partner to buy me an engagement ring, I thought she was joking at the start but then was being pushy towards him about it.I eventually found something I liked, but that wasn’t enough, we were getting pushed about a payment plan and getting a Michael hill card so that we could buy some more stuff. Then again they told my partner to buy me a nice bracelet. Was very uncomfortable, we laughed it off but was very rude!