TSB Botany

Been with this Bank for a number of years and slowly getting no better service just went into branch at Botany I wanted to close & open account told too book appointment through customer service and that takes ages for them to get back to customer seriously looking at changing banks that's reason for low rating hello this Bank is NZ made Bank

Been trying to call the Botany branch all day with no answer. The main call centre can’t book an appointment very annoying!

Great staff and great experience. Very friendly and helpful.

Very friendly and welcoming. Tending to my banking needs with knowledgeable staff who make my day a lot easier. I always leave the branch very happy.

We were not informed by TSB about the changes in the deposit and withdrawal relationship with Kiwibank NZ Post. Complaint about it. Go to the website in fill in a complaint form. More to come Issues have been resolved in a for us acceptable and professional manner.

Absolutely Hopeless customer service. Couldn’t even tell me about their business account as apparently they had no consultant appointments available although one was sitting at her desk doing sfa. Would have been better off calling the call centre

Made a appointment with a customer at 10am, when I got there, the guy in branch said the time was 9am. I guess he is still living in winter times. What is the point of making appointment if I have to wait to get served? No one even greet us, SMH

Was onto it with customer service and solving queries. But not anymore. The Asian guy at the Botany branch wants you out fast with one word answers. The staff don’t listen properly to your queries. When it comes to home loans is like you must have almost everything then we can talk. If I had everything, will I come for a loan??? Time to change. Thought support a local bank. But there’s no power in them

I have found TSB to be poor for daily banking. Only 4 branches and about 5 ATM Machines in a city of 1.6million people. My local branches of BNZ and ASB each have as many ATM machines in my suburb as TSB has in the whole of this city. TSB's competitors also have branches in most suburbs in the malls and shopping centers. My local" TSB branch

This bank WAS the most outstanding bank in past years.Quick phone pick up, helpful customer oriented staff, management listened, reasonable charges. TSB was number 1. Over recent times, bit by bit, almost everyone of the above has disappeared. There are often waiting for phone to be picked up, charges have escalated, internet banking has problems from time to time (we could no longer access all our accounts, only some of them) in other words, it is no longer much different from other banks. Very poor interest rates are offered for investments, which wipes out any benefit that may still be in place. It is commendable that New Plymouth benefits from TSB donations but it is not TSB who is providing it, it is the customers via the lesser than anywhere else interest rates.Further, the number of branches has been cut and there are no branches anywhere near us. I know banks will cease to use cheques, but that hasn’t happened yet and this means having to post cheques in to be deposited, at a cost and time wasting.Customers reacted. TSB is no longer no 1. (Heartland is) They are doing what TSB USED to do. TSB no point in sending out surveys – you havent listened to your customers for a while now.