The doctors Quaymed Britomart

Had a phone consult last Tuesday (8 Feb) and woke up worse on Wednesday. Couldn't book another appointment online due to 'Covid symptoms' even though it was for a phone consultant - left the request for a call back via the website. No call. Sent another request for a callback on Thursday. No call. It's now Monday (14 Feb) and still no call.Completely understand we are currently in a pandemic environment, but surely it cannot take over 3 working days and counting to receive a call back, especially as a registered patient. Ended up having to go to another Doctor's who were absolutely amazing and couldn't have been more helpful and accommodating, from both the reception staff to the consulting doctor.

I have been going to Quay med for a couple of years now and most of my experiences have been positive. The receptionists are friendly and nice and efficient. Dr.Karen and Dr.Vanisha are nice and caring.However, my last 2 recent experiences with doctors at Quay med are not ideal. I went for a health check and my first doctor forgot to give me a prescription. I wasn't contacted for a follow up appointment especially my result did not come up normal.I had to book my second follow up myself, and the new doctor was rude to me and he treated me like I was stupid. It wasn't ideal for a patient to go to a doctor and got treated like that. He told me that there was nothing wrong with my result and I had to point out to him what was wrong with it. He then again said that it was nothing serious and that was why no one contacted me. (This is a infertility check and I was supposed to have a follow up appointment, and I know that because my first doctor told me that, they just forgot to book me in an appointment).The way he treated me was pretty bad. I am very disappointed especially I feel like doctors should be the kind of people that patients feel comfortable with. That day, I also was planning to ask for other health concern but I did not feel comfortable asking him because he would probably just laughed at my face (he actually did that).I understand that they probably have a lot of patients daily and I should not expect much. I would have not mind at all that they did forget to print a prescription, or that they did not call me back (by the way I even called back after that and was told that my GP would call me...that never happened). I am more disappointed at how he treated me like I did not understand English.

I am very impressed with the services, doctors and ease of access of this practice. I have moved around the country a little recently and so have been to a few different practices over the country and have never been somewhere that is so affordable, so quick and easy to get appointments yet so thorough with very knowledgeable, kind doctors. Not only have they been thorough but follow up has been great also. It was also incredibly easy to enrol which has been a major issue with other services in the country. Thank you very much!

Worst doctors I've ever been to waited almost 30mins in the cold and rain due to their covid protocol and being late...they finally let us in 30mins + and I still haven't seen a doctor. Yes I was waiting 1 hour +

Good doctors but not if you have kids. Since COVID, this practice has made it impossible to get same day appointments, you have to ring and if you’re lucky to get through after being on hold for 20mins, then you need to beg. The receptionists are mean and talk over you, probably cause they’re overworked, and then the docs don’t do anything for your child (just saying from a glance on a video call, that he/she’ll get better with time). I’m enrolling my child elsewhere! Very disappointed as I’ve been enrolled here myself for 11 years at least!

Only have positive things to say about this Doctors, my situation is a complicated one but they made the enrolment, the appointment and the tests very easy and calm for me while I had alot of anxiety! They are a busy hub and they deal with alot of people but for they were very nice and understanding!

We joined this clinic about 8yrs ago, we used to live and work in the city area but now moved to West Auckland. We are happy to stay in this clinic because the staff are friendly and helpful, and the doctors and nurses are professional and caring about their patients. I'm also working in a clinic, so I understand how difficult to book an appointment during the winter season, especially with the COVID pandemic. I want to say they have managed their booking system very well and reasonable.

Been enrolled here for 6 years. Dr Tyson is great - very professional and always seems to know what's wrong with me in about 5 minutes! My only issue was during the period when in person appointments weren't allowed, phone calls never got through to me for some reason.

Only Dr. Vanisha Pancha is the good doctor at this place. The other doctors are not caring so much and rushing, and not professional.

My husband and I just had our Covid booster shots and we found the experience very efficient, from booking by phone, short wait and a friendly, professional nurse (Gwen) who was excellent all round at administering the vaccine. Thanks all round.