Optihealth

Went a few times for a deep tissue massage (with Share).. which was really good and beneficial in treating back pain.After a particular visit, I paid for 2 more deep tissue massages for myself & my partner, which I had scheduled for the following fortnight (not with Share as she was away). Unfortunately, I had to cancel our planned appointments as something came up.. I gave lots of advanced notice and asked online for a refund.. but never got any response. I sent multiple emails, messages (via the website) and rang multiple times and no one ever answered. This was last year. Haven't heard anything since. I'm down approx $130 as a result.It's a shame because I would have gone back/accepted an exchange on the dates, as Share was really good.

Unfortunately, this wasn't a good experience. At the first appointment, I was in so much pain because of the pressure, and I asked multiple times to lighten it up, but he didn't listen. I left in pain, and two weeks later, I was still experiencing a constant ache in my shoulder that wasn't there before. I told him I only wanted a relaxation massage the next time, and he changed nothing about the massage to suit my request. His conversation sounds like a broken record on repeat. The table is uncomfortable to lie on with no padding. Not going back.

Never go here, owner is so full of himself he even wrote a review to get the rating up. Overheard telling a staff member work will always come before their children. Even makes the therapists cut the rose bushes in the garden. His massage/therapy skills just aren't up to par. Would rather get into an argument than treat the customer with respect. And he'll no doubt have an answer to this that'll probe the point. You can definitely find better out there.

Rip offTook full body massage voucher. The person only did upper body. Asked him why he didnt do full body then he said because your upper body was sore. Before starting the massgae specifically told him to do legs but he only did upper body. When asked to do legs he said you have to pay for more time. Rip off. Rip off rip off

I have never written a review for anything before but I feel it is necessary if it saves even one person from wasting their time or money. I did not enjoy the massage at all. The man talked throughout the entire hour about himself. Being polite, I attempted to engage in conversation but it was definitely a one sided conversation. He then proceeded to very inappropriately diagnose me with a medical condition, but tired to soften it by saying but I'm not a doctor". The whole experience has put me off ever getting a massage again ."

Excellent sports therapy massage and great knowledge of physique

Never go there. The owner doesn't listen what the client said at all. Even though I said my job was not office work, he decided my shoulder stiffness came from long hour sitting, and recommended to change the chair... Even though I was saying the pressure was too strong and asking to reduce the pressure, he never did. Eventually I got back pain on the next day. He put everyone to the same problems and he only knows one treatment. He never did 'client centred care'. He is full of himself.

In my personal experience I really enjoyed this place, the service and the massage were great, we also got some products to help us relax, I don't remember the name of my therapist but it was a guy from India, great skills and knowledge I really felt relaxed after my session.Good prizes and deals.I highly recommend this place.

Fantastic deep tissue massage. Great if your ok with a bit of pain. Very expensive. Would not have been able to afford it if not for GrabOne.

I had a booking for the weekend after Auckland’s disastrous flooding on Friday January 27 2023 but was unable to make it due to the flooding. It has been impossible to contact the owner since then to book a replacement time.I’ve repeatedly emailed, left phone messages, and texted, but everything is handled by third parties - Optihealth doesn’t respond or answer anything. They have a Facebook link on their website but it leads to a locked page. They have a Twitter link which goes nowhere.I can see from other dissatisfied reviewers that the owner blames their IT support but that’s just a cop-out.It seems the only way to get the owner’s attention is to post a review, so here you go: Poor service is poor service and that’s what Optihealth seems to specialise in. If I could give zero stars I would.