John Andrew Ford & Mazda Henderson Service Centre

Wonderful customer service. Can easily book and appointment via email phone or web page. Will priced. Definitely recommend for Mazda vehicles.

Overall bad experience, got my car back uncleaned and a lot of muddy foot prints left on my floor mat! Customer service needs major overhaul!! However, the loan car was great though hence 1 star =))

Went for a work related pickup. Always find John Andrew to be polite and extremely efficient, and over the years despite personal changes they have always maintained incredible service.

I took my car in for a service and WOF, when I dropped off my car I handed over the keys and they said see you at 3pm. I explained where I parked my car and the receptionist said we'll find it". No one walked over or inspected the car with me before I left which is usual practice at other dealers.Upon pick up they showed me a large crack (over 40cm) on the windscreen. I was in shock and I wanted to know how and when the crack appeared as there was not a crack in the windscreen beforehand. The service advisor didn't really have an answer. We called the branch and spoke to the service manager. When asked if a visual pre-inspection check was completed on my car the answer was "YES". We then asked if any damage (Crack) was noted down from that pre-inspection and the answer was "NO". When asked when the technician noticed the crack the answer was "during the service/WOF"Unfortunately even with the confirmed information from the service manager that there was no crack noted in the pre-inspection check this company is still not willing not accept any liability for your car while in their care. I would recommend you avoid this company at all costs! I am still awaiting a call back about my windscreen as it needs a replacement asap."

Had a faulty window, took mazda 1.5 hours to try and find the fault and $150 later and no result. Then asked for another 2 hours to try and find the fault and wanted to charge me another $300. Then blamed the fault on the panel beaters that did a repair on the front panel and not a warranty problem, same side as the faulty window. I took the car to the panel beaters and they found the fault in less than half an hour and it was actually Mazda's mistake when they installed the towbar and did not put the fuse in the correct spot.

Very unprofessional!I had a small issue with my Mazda cx3 - the istop sign started to flash orange, so I decided to bring it to the service for a check. After googling it turned out that my battery might need to be replaced and the price for the new battery should be 150-350 nzd. I have brought the car for service, explained the problem and mentioned that the battery might need to be replaced. They said, no problem, the price is 175 nzd. This sounded good so I have signed the form.The problem started when they contacted me and said that I need to pay 665 nzd extra for the battery. I needed my car for the weekend, so there was no choice for me but to agree. So I ended up with the 840 nzd total pay which is ridiculous! If they mentioned this sum in the beginning, I would laugh and try something else.So, because of the misinformation from their side I have overpaid at least 400 nzd. Don’t come to this service or you might get into a similar story!

Quick and easy to deal withDiagnosed and repaired within the promised time nothing was a hassle for them

Not happy cos the advice re; my tyres was terrible and feel ripped off as well. Probably get my car serviced elsewhere now.

John Andrew Ford is a place I’ll alway come back to. Excellent service and staff.