Forever New

Terrible customer service from 1 individual in store & terrible online support. Only reason I am giving 2 stars rather than 1 is because there are a couple of lovely team members in this store. However, the team member who I presume to be the manager needs to be re-educated on customer service. An absolute embarrassment to your business.

Terrible customer service! The shop attendant Tiegan is extremely rude and grumpy. I got accused of rubbing my make up off on a top amongst other things. All because I asked her if she could wipe the mark off the top as I was buying it. She also made no effort to find my name in the system which I had to insist that she tried my cel phone number just to find that my name had been put in wrong and instead of correcting it she wrote another random name nothing to do with mine instead of asking me to spell it. Rude and unnecessary so I’m very disappointed and won’t be back!

I visited here looking for a top for my grandmother. They didn’t have her size and the wonderful lady in the store went and checked the mannequin downstairs in the display we initially spotted it on. Awesome customer service!

Found a outfit for the occasion, however had to be ordered in from another store as they did not have the size I required, was told would take a couple of days, rung the store 3 times to see if the outfit had arrived it had not, was called 9 days later the outfit arrived, when the outfit arrived it contained a fault, in which the fault was pointed out to staff but advised that is how it was sitting and with adjustment s it would be fine....It was not. Only purchased as because it took so long I ran out of time before the event. Would recommend if they have the correct sizes instore would not recommend if needs to be brought in from another store.

You get some great clothes here but at very high price. Though good to buy it on sale. I really love their clothes which are trendy yet sophisticated. Fitting rooms are very huge with large mirrors also staff very helpful.

FN has some great clothes but I am giving 2 stars because I was very unhappy with the customer service. I paid $170 for a dress but the service I got for it was worth $1.

Went into Forever New this morning and was greeted by the friendly staff.A BIG THANK YOU to Eden for providing the most amazing customer service I had experienced today.Your kindness, patience and great fitting advice had me leaving with a big smile!

Staff makes you feel they dont want you there and acting rude to me so i refuse to go in this shop. But i bought a shoes and i think that would be my last purchase from them.. its sad