Photo Warehouse - Auckland City Store

Good retail setting but customer service. The sale staff treat customer like potential shoplifters!Will ask all my mates to avoid this establishment; we can buy from other camera shops in New Zealand! Just search on google and you have more choices.Why spoil your day by these ignorants when you buy from more pleasant camera shop?

Thank you, Jason, for your assistance this morning! Jason was able to remove a stuck filter on my lens. He also explained proper use of the filter. His service was exceptional and very professional,. I highly recommend this camera store. Cheers, Carla Francis

Great shop. We searched for a lense for our Sony Alpha and Jason was very friendly and helpful. We can fully recommend this shop.

Great experience! The guy answered a few of my questions and was happy to help me, it was great to try out the lens on my own camera too. Thank you!

I visited Photo Warehouse at Queens Arcade today to buy a Nikon AF-P Dx 18-55mm lens and a Kase MCUV Ii Ultra Slim UV filter. I met Jason Webb who was very helpful. Thanks Jason.

Much appreciated for your professional, experiences and patient today Jason:) Without your help, I believe I won’t get the photos on time.

Jason is an absolute legend. Last night while setting up to film a project for uni, my tripod fell and my camera landed right on the lens, dislodging it and locking the zoom. I tried to fix it myself but couldn't, so I went in with the lens this morning and left with it fixed in under 5 minutes. Excellent service, thank you

Worst customer seevice! I went in, stood in line and waited - mind you, I was carrying my baby. When one of the sales people was done with the client, instead of going to me, he just went to someone else who came in after me totally ignoring me! Wow, seriously? This is how you treat customers? Well, I won’t be coming back.

Update: Jason was very helpful in following up with my photos and out of good will wanted to give me a refund for one roll that came out blank (was my own fault). So i will upgrade to 3 stars. Thanks Jason.Usually i don’t leave bad reviews but this is frustrating. The photowarehouse i’d been getting films from would take a day max but here I was told 10days wait time as they were quite busy and i was ok but it extended to 2 weeks. I rang to confirm and was told that their scanner broke and there were a few people’s films in the waiting queue before me so I understood and waited and received a text on Tue to wait 24hrs for the digital copies. It’s Friday now and they still said another 24 hours since it’s possible to go into the wrong email. I needed those films for some events and it’s too late now. Not a good experience. Not happy. If the service is good next time i will change the review to 5 stars but today’s not the day. Sorry.