The Sofa Creations NZ Ltd

We ordered a couch from Sofa Creations and couldn't be happier. The in store service (Auckland branch) was friendly and knowledgeable, the price was excellent, the sofa was delivered on-time and is great quality. The turn around was only a month which compared to other furniture retailers was significantly faster. Plus the sofa was made onsite behind the showroom. Great to support NZ businesses and products. Thanks Sofa Creations! Highly Recommended..

Great designs and selection. Excellent value and manufactured our order a week early. If I am looking for another sofa, I will be coming back.

Very disappointing - items returned to be fixed x 5 times. Settee frame sagging after 3 years.Can’t recommend this Company..

We purchased a sofa from the Porirua branch 4 months ago and it has stood up well to babies, dogs, cats and more and seems to be as durable as promised. We were really impressed with the customer service as well, the salesman was not pushy and took time to custom design a layout which would fit in our small lounge and the price was very reasonable for a quality custom made sofa. It was completed within the timeframe promised and the friendly staff helped me load it onto my ute, going the extra mile to make sure it did not get damaged and was secure. Highly recommended.

Great products at great prices! Thanks sofa creations - perfect sofa and delivered just in time for Christmas too!

Sofa Creations in Porirua have been very helpful recently with regard to choosing sofas. Hardik went above and beyond to ensure I received all info, photos I needed to decide, as I was overseas. Couches are very good quality and I’m happy to be buying New Zealand made.

Although our sofa is nice, the customer service is so terrible that I would never recommend this place. Our sofa was delivered 3 WEEKS later than what was written on the invoice and only when I called after the due date asking where it was, did they let me know it was held up in customs. I had to keep calling almost every couple days asking for an update as they didn’t have the courtesy to let me know what was happening. Three weeks later I was told it would be delivered between 1-3pm and it was instead delivered at 11am. When they did deliver it, they had forgotten to attach a few things that we had initially asked for such as something on the legs to keep them from scratching the floor, and clips to keep the three pieces together. Because the clips were missing and the legs not done correctly, the floor in our brand new house has been scratched. I called to tell them and again had to email twice and call 3 times before I got an email back saying someone would be there on the weekend between 12-2pm to fix it. Again the delivery man turned up before 12 when I wasn’t home and then said he waited but I was home before 12 and did not see him or receive a phone call. It took me another 3 phone calls to organise for him to come again during the day. When speaking with one of the store people on the phone and expressing my disappointment and frustration, he was quite rude and told me that they had done me a favour by not charging me for the clips even though they had forgotten to put them on in the first place. When talking about my scratched floors, he told me I can go to Bunnings and buy something myself Because they do not supply stoppers for the legs, however when the delivery guy came he attached the stoppers and said the previous delivery guy should of given them to me???? Poor communication! Again, although the sofa is fine I would not put myself or recommend that any one else go through this hassle just for a sofa. Absolutely the worst customer service that I have ever received.

Sofa Creations has a great selection of furniture and provides an excellent level of service and advice. Delivery of my purchase waswithin the same day and I would recommend them to anyone .

if I could give no stars I would. horrible customer service, I would save the hassle and money and go elsewhere. the lack of professionalism at this place is atrocious, the staff are horrible, and have no idea what they are doing/ talking about. I have never in my life had such an awful experience at any store with buying a product. wish I had read reviews before purchasing from here.

Very good quality sofa and worth the money to spend. The staff of sofa creation nz especially Hardik provided us the assistance we need and has great customer service :)