Life Pharmacy

The younger pharmacy staff were lovely, however, Afaf really ruined our experience here. Saying to our face that it's not our problem" whilst specifically instructing her staff member not to help us is degrading

Rude and harassing staff. Cant even take 2 minutes to browse through products without getting harrassed by 3 staff members, one in particular who can't seem to understand 'no thank you' then proceeds to give you (the customer) 'attitude' in return. Also tried to return a sealed item, still in original packaging with receipt the very next day (not medication) and they would not grant a refund even if the return was within their own policy. The staff are incompetent with regards to customer service, clueless on how to treat members of the public. Do not recommend this pharmacy at all.

Makeup counters, was very impressed with Betty who took the time to colour match for mum and I and explain through tips of application to mum when she asked. We both needed to check our tones for foundations, it having been years since that was last done, and were both happy with the tones Betty helped choose. Really appreciated her help on a busy queens birthday weekend. Betty was also able to assist clients in both English and Chinese Mandarin. We'll be back for sure.

BE AWARE! SCAM PRICE!It was on Xmas eve, i was doing my last minute shopping. I choose the Jucy Couture Rosy EDP 30ml and it displays as $39. I have the photo taken attached. Girl at the counter scanned the barcode and asked me to pay $39, then I asked her to take the tag off and wrap it as a gift. When she took the tag at the bottom it was labelled $119 so she wants to double check. That's nothing wrong with the girl. Then She came back said they have two labels for some reason. She can only gave me $59.95 and she asked the supervisor. I said No and asked her talk to the manager - they need to honour the $39. The manager is very rude and has whatever attitude and saying they have legal right shxt. On the photo, the juicy couture labelled for both product and she insists $39 is only for the red bottle. Come on, I am not blind and can't take the blatant lie like this. Later I went to Life Pharmacy Sylvia Park, their price is $39 for both and I purchased from there. BOTANY store is SCAM, how many people won't check the price will overpay items that they buying.I made a complaint to Life Pharmacy parent company - Green Cross Health, they stated each store is owner operated and they can't do much. Parent company did some investigation anyway and turns out the rude manager is the OWNER. She told the parent company I was yelling and shouting on that day - what a joke! You call voicing a little bit is yelling. What I call you sending 3 staff harassing around on the day - Bully? Its a shame being a business owner like this and you fade the Life Pharmacy brand! Making up stories is what you are good at and nothingelse.Btw, I shop later in Chemist Warehouse, their Normal Retal Price is $39. Who will shop with you again with nasty attitude and we fight for discount? Best luck for your business and wish you can treat customer as human beings!

SCAM ALARTMy wife was buying an Essi"-Brand product from the promotion shelf.The ONLY price on display was NZD15.99.At the checkout it was all of a sudden NZD27.99 and the offer does not apply to it. So why was no separate price tag for it on the shelf?This is illegal practice!Check the photos I postes to see yourself that I am not overdoing it."

Prices are higher than any other life pharmacy in Auckland. Why are they putting the prices up on everything and ripping people off.

Staff are always friendly and helpful. I go there regularly.

Great experience! the lovely girl serving us was Roza, knew exactly how to help and gave us the perfect drive and information in the most respectful and mannered way. Extremely professional and felt very welcomed and easy to talk to

The management staff in particular are absolutely unreasonable and unwilling to support community members when it comes to their 'Return and refund policy'- buyers beware. They have no problem accepting your money however if you return perfectly fine items that are still sealed they refuse to return your money thus holding your purchase ransom with store credit.

The worst life pharmacy store I have been to in my life. The staff who served me was rude and disrespectful. I am so disappointed with the customer service and never want to get back this store anymore!