The Diamond Shop

Disappointed with the poor customer service my Fiancé and I received from this store. I was recommended The Diamond Shop by a friend of mine, so we decided to take a visit to have a look at wedding bands.We felt very rushed and unappreciated. The store assistant wasn’t very helpful and at the end she took down all my details and said she would be in touch. Three weeks later and not a peep from anyone. Extremely frustrating as I was looking forward to making a bespoke ring after hearing such wonderful feedback.

Sera made me the most beautiful ring I've ever seen that I used to propose. She was extremely helpful and was there through the entire process. Our wedding bands too were just gorgeous. Just an incredible atmosphere and team working at the diamond shop. Couldn't recommend them enough!

From the moment we walked into the store and were greeted by Eden to dealing with Colin - the service was superb. I had been left my Mother’s rings and had a couple of my own and was in a quandary as to what to do. Colin took the time to listen and gave some lovely suggestions. It was an emotional time and I felt totally supported. The hand made bespoke necklace that he made out of my rings is absolutely devine and I proudly wear Mum’s rings with love. Thank you to all the team. Megan

I just want to say that me and my husband feel so lucky we found TDS and met Nicola. We went to a lot of other shops and met a lot of people there but not only are TDS' rings of utmost quality with the best prices but also their customer service is impeccable. We really appreciate all their help and efforts, most especially Nicola, who made the process of selecting which diamond for the engagement ring to choosing which band for the wedding ring would best suit me and my husband's preferences, a very smooth and stress free one. The rings are perfect! A huge thank you from the bottom of our hearts. We cannot recommend TDS and its team highly enough.

It was incredible working with Colin. The passion for his work was inarticulate, and we are thoroughly amazed. I would love to say we are speechless, but we have too many compliments to make us quiet. The entire experience was just incredible. His communication and profession were very comfortable and easy to work with, especially for a first-timer. I can go on and on with the compliments. Nevertheless, we have no doubt recommending Colin to anyone. We are extraordinarily overwhelmed by Colin's passion that sparks and shines in his work.Brian + Yanan

Sera, Colin and the team are absolutely amazing! The best service and craftsmanship hands down. Completely exceeded mine and my partner’s expectations and we are truly grateful to the team for making our dream engagement/wedding ring come true. Thank you again!x

Amazing experience just as it should be. Dan helped find the perfect ring design for my fiance, and then was very patient and helped choose a beautiful diamond for it. I was working towards a fixed date and Dan managed to get the ring made in time for this. The ring turned out amazing, my partner is absolutely in love with it and gets comments on how beautiful and detailed the ring is all the time. The diamond that Dan helped me choose is stunning and the quality and sparkle is breathtaking. I would highly recommend The Diamond Shop and will be making the effort to go back there in the future even though we are from out of town.

This shop has the most beautiful bespoke designs. I wouldn’t trust my jewellery with anyone else and couldn’t recommend The Diamond Shop more highly. Eden and the team guided me through designing my dream ring and I couldn’t be happier with the process. A special piece I will have forever.

Very thankful that Colin was able to re-size a family heirloom ring for me! I was told by two other jewellers that it wouldn’t be possible due to the size change and stone setting, however, Colin was confident he was able to do it for me. He was able to do it right away and I went home with the ring an hour later. Very pleased with the end result. Also, thank you to Melissa for being welcoming and for the great customer service.

Sera + Colin (& the wider team) were a dream to work with. Highly recommend! Will be purchasing all my jewellery from these guys moving forward <3 thank you for the beautiful wedding bands for my husband & myself! 10/10